Associate Account Executive, Contact Center - Remote

Company: Vericast
Location: Cleveland
Posted on: June 25, 2022

Job Description:

Company DescriptionVericast is a premier marketing solutions company that accelerates profitable revenue growth for the 70,000 businesses it serves directly by influencing consumer purchasing and transaction behavior at scale while engaging with over 120 million households daily. Its major business units, Valassis, Harland Clarke, Save.com, and QuickPivot are recognized as leading providers of incentives, advertising, marketing services, transaction solutions, customer data and cross-channel campaign management, and intelligent media delivery that create millions of customer touch points annually for their clients. For more information, visit http://www.vericast.com or follow Vericast on LinkedIn.Job DescriptionThe Associate Account Executive is a principal representative of Vericast and responsible for understanding and representing the contact center products, services, and solutions it provides to clients. Account Executives recognize opportunities and turn leads into long-lasting partnerships. An Associate Account Executive is responsible for promoting sales in creative and effective ways through a sophisticated consultative process with clients. The position requires strong product knowledge, and understanding of industry trends, and ability to develop strategic plans with a high level of planning and foresight to maximize sales and revenue from existing clients as well as new clients.QualificationsKEY DUTIES/RESPONSIBILITIES

• Establishing a strategic and sophisticated consultative process which engages new and existing clients regarding the promotion and marketing of Company contact center products, services, and solutions; and capturing all revenue opportunities, expanding knowledge base of client business/objectives and requirements, and building meaningful value-added relationships by: * Building strong partnerships and sales strategies with existing and new clients through developing a deep understanding of their businesses * Maintaining a thorough understanding of all products and solutions and how they can provide value to a client's operations. * Effectively communicating how best to promote Company contact center products and services to best fit a client or prospective client's needs. (Travel may be necessary)
• Maintain and grow customer trust and relationships by: * Providing valued, comprehensive, and strategic account management. * Ensuring tactical and flawless implementation of products, services, and solutions. * Researching, tailoring, and teaching insights to clients. * Remaining point of contact to ensure client's concerns are addressed.
• Provide accurate and timely reports and forecasting as require by Company.EDUCATION
  • Bachelor's degree required.
  • Advanced degree preferred.Experience
    • 0-2 years of related experience.
    • Recent sales experience within a financial services contact center vendor company; marketing discipline preferred.Knowledge/Skills/Abilities
      • Ability to determine issues and implications.
      • Exercises independent judgment in methods, techniques, and evaluation criteria for obtaining results.
      • Ability to educate and influence several stakeholders/audiences.
      • Excellent written and verbal communication skills.
      • Ability to manage multiple clients while seeking new opportunities.
      • Ability to learn complex systems and platform.COMMUNICATION AND CONTACTS
        • Internal - Account Executives colleagues, managers, directors
        • External - Vendor contacts, FI decision makers (C-level executives)Additional InformationVericast offers a generous total rewards benefits package that includes medical, dental and vision coverage, 401K matching and time off. A wide variety of additional benefits like life insurance, employee assistance and pet insurance are also available, not to mention smart and friendly coworkers!At Vericast, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our clients, and our community.---As an Equal Opportunity employer, Vericast considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other classifications protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Talent Acquisition team at talentacquisition@vericast.com or 616-541-3145.

Keywords: Vericast, Cleveland , Associate Account Executive, Contact Center - Remote, Other , Cleveland, Ohio