Associate Account Executive, Contact Center - Remote
Company: Vericast
Location: Cleveland
Posted on: June 25, 2022
Job Description:
Company DescriptionVericast is a premier marketing solutions
company that accelerates profitable revenue growth for the 70,000
businesses it serves directly by influencing consumer purchasing
and transaction behavior at scale while engaging with over 120
million households daily. Its major business units, Valassis,
Harland Clarke, Save.com, and QuickPivot are recognized as leading
providers of incentives, advertising, marketing services,
transaction solutions, customer data and cross-channel campaign
management, and intelligent media delivery that create millions of
customer touch points annually for their clients. For more
information, visit http://www.vericast.com or follow Vericast on
LinkedIn.Job DescriptionThe Associate Account Executive is a
principal representative of Vericast and responsible for
understanding and representing the contact center products,
services, and solutions it provides to clients. Account Executives
recognize opportunities and turn leads into long-lasting
partnerships. An Associate Account Executive is responsible for
promoting sales in creative and effective ways through a
sophisticated consultative process with clients. The position
requires strong product knowledge, and understanding of industry
trends, and ability to develop strategic plans with a high level of
planning and foresight to maximize sales and revenue from existing
clients as well as new clients.QualificationsKEY
DUTIES/RESPONSIBILITIES
- Establishing a strategic and sophisticated consultative process
which engages new and existing clients regarding the promotion and
marketing of Company contact center products, services, and
solutions; and capturing all revenue opportunities, expanding
knowledge base of client business/objectives and requirements, and
building meaningful value-added relationships by: * Building strong
partnerships and sales strategies with existing and new clients
through developing a deep understanding of their businesses *
Maintaining a thorough understanding of all products and solutions
and how they can provide value to a client's operations. *
Effectively communicating how best to promote Company contact
center products and services to best fit a client or prospective
client's needs. (Travel may be necessary)
- Maintain and grow customer trust and relationships by: *
Providing valued, comprehensive, and strategic account management.
* Ensuring tactical and flawless implementation of products,
services, and solutions. * Researching, tailoring, and teaching
insights to clients. * Remaining point of contact to ensure
client's concerns are addressed.
- Provide accurate and timely reports and forecasting as require
by Company.EDUCATION
- Bachelor's degree required.
- Advanced degree preferred.Experience
- 0-2 years of related experience.
- Recent sales experience within a financial services contact
center vendor company; marketing discipline
preferred.Knowledge/Skills/Abilities
- Ability to determine issues and implications.
- Exercises independent judgment in methods, techniques, and
evaluation criteria for obtaining results.
- Ability to educate and influence several
stakeholders/audiences.
- Excellent written and verbal communication skills.
- Ability to manage multiple clients while seeking new
opportunities.
- Ability to learn complex systems and platform.COMMUNICATION AND
CONTACTS
- Internal - Account Executives colleagues, managers,
directors
- External - Vendor contacts, FI decision makers (C-level
executives)Additional InformationVericast offers a generous total
rewards benefits package that includes medical, dental and vision
coverage, 401K matching and time off. A wide variety of additional
benefits like life insurance, employee assistance and pet insurance
are also available, not to mention smart and friendly coworkers!At
Vericast, we don't just accept differences - we celebrate them, we
support them, and we thrive on them for the benefit of our
employees, our clients, and our community.---As an Equal
Opportunity employer, Vericast considers applicants for all
positions without regard to race, color, creed, religion, national
origin or ancestry, sex, sexual orientation, gender identity, age,
disability, genetic information, veteran status, or any other
classifications protected by law. Applicants who have disabilities
may request that accommodations be made in order to complete the
selection process by contacting our Talent Acquisition team at
talentacquisition@vericast.com or 616-541-3145.
Keywords: Vericast, Cleveland , Associate Account Executive, Contact Center - Remote, Other , Cleveland, Ohio
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