Benefits Administrator

Company: Alera Group
Location: North Royalton
Posted on: June 25, 2022

Job Description:

Responsibilities The Benefits Administrator provides support to the Benefits Operations team and their clients by helping them manage client services and deliverables.

• Provide timely and accurate customer service, marketing and communication materials, and administrative support for the benefit operations team and clients.
• Manage the new business and renewal implementation processes under the supervision of the Benefits Consultants and Vice President of Operations.
• Prepare meeting materials and presentations for Benefits Consultants to present to clients and prospective clients.
• Organize electronic and hard copy client files by utilizing an internal database to maintain, document, manage and report all client activities.
• Research, respond to, and document client inquiries regarding benefits questions and issues within 24 hours.
• Run monthly reporting, update data analytics, and prepare benchmarking reports for clients.
• Coordinate and schedule meetings which may include assembling reports and documents.
• Coordinate and communicate with other teams on client matters when applicable.
• Establish and maintain relationships with vendors and stay abreast of product and pricing changes.
• Have a clear understanding of all CPI-HR systems -----" how they work, what they do, and how they provide value to our clients and our operations for efficiency and value to the client.
• Attend departmental meetings and report on projects and client issues.
• Serve as internal backup for Benefits Consultants and other Benefits Analysts. Qualifications
  • Associates Degree or equivalent
  • 2-3 years of customer service experience in a professional office setting.
  • Life, Accident & Health license is preferred but not mandatory
  • Proficient in all Microsoft Office products, including intermediate to advanced knowledge of Excel-- - and PowerPoint-- -
  • Detail-oriented
  • Strong analytical skills
  • Professional oral and written communication skills
  • Ability to multi-task and maintain organized records
  • A strong aptitude for client service
  • Ability to maintain the confidential information of our clients
  • A positive attitude and ability to work independently and in a team environment Equal Opportunity Employment We--------re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. If you--------re a California resident, please read the California Consumer Privacy Act prior to applying. #pandoIQPandoLogic. Keywords: Compensation / Benefits Administrator, Location: North Royalton, OH - 44133

Keywords: Alera Group, Cleveland , Benefits Administrator, Other , North Royalton, Ohio