Teller
Company: First Mutual Holding Co.
Location: Chagrin Falls
Posted on: June 26, 2022
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Job Description:
Description:
The Teller is responsible for handling customer accounts, opening
and closing accounts and processing transactions.
Requirements:
Duties and Responsibilities:Provides excellent customer service by
processing customer transactions; answers customer inquiries both
in person and on the telephone including Customer Relationship
Center Support; follows-up with customers as necessary.Operates
Teller window; maintains acceptable outages based on the Branch
Operation Guidelines; maintains appropriate cash limits; follows
policies and procedures to ensure compliance for branch
audits.Opens and closes deposit accounts and services with accuracy
and in accordance to bank policies and applicable regulations; acts
as a backup to the head teller by assisting with overrides and
coaching new tellers.Cross-sells bank's products and services by
using insights gained about the customer's needs; provides
investment, mortgage, business banking referrals; follows up on
referral opportunities.Assists in performing back office duties
which includes completing branch reports, balancing the ATMs,
processing night/mail deposits, and filing.Assists in shared
Customer Relationship Center responsibilities.May float to other
bank branches as needed.Other duties as required.Necessary
competencies:AccountabilityChange
ChampionCoachabilityCommunicationDetail OrientationOrganizational
SavvyProcess OrientedService OrientationTechnical
ExpertiseExperience in retail banking is preferred.Experience in
customer service is preferred.Experience in financial services or
banking is preferred.Proficiency in MS Office [Outlook, Excel,
Word] or similar software is required. Cleartouch, OnBase, various
government and investor software/web portals is preferred.Education
and ExperienceEducation: High School Diploma or equivalent is
required; Bachelor's degree is preferred.Certification: [Float
positions] Valid driver's license is required.Years of experience:
0 to 2 years is required.Years of experience supervising:
None.Physical EnvironmentWhile performing the duties of this job,
the employee is regularly required to lift, walk, stand, sit, bend,
reach with hands and arms, climb, push/pull, use hands, and see,
hear and speak.The employee must occasionally lift and/or move up
to 25 pounds.The noise level in the work environment is usually
quiet to moderate.This position is performed in an office setting,
able to work days and hours branch offices are open. Able to work
overtime as directed.PI181473238
Keywords: First Mutual Holding Co., Cleveland , Teller, Other , Chagrin Falls, Ohio
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