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Tenant Services Coordinator

Company: Hertz Investment Group
Location: Cleveland
Posted on: June 25, 2022

Job Description:

Position: Tenant Services Coordinator
We are looking for a Tenant Services Coordinator to join our property team in Cleveland, Ohio. This is a great opportunity to join a well-established investment company.
Responsibilities & Job Duties include:

  • Management of the front desk - answering phones, greeting visitors, mail, filing, ordering of supplies
  • Assists Property Manager with management of service contracts
  • Assists security staff and janitorial staff when needed
  • Coordinates information flow between security, engineering, and tenant
  • Preparation and distribution of monthly tenant billings
  • Assist Property Manager on collection efforts for tenant receivables
  • Processing of weekly invoices and check distribution
  • Management of building ID badges
  • Coordinates lobby exhibits, special events, special programs, holiday events, tenant breakfasts, gifts, and promotions
  • Coordination of building activity, dock and freight elevator
  • Updates tenant contact and warden lists
  • Tracking of tenant and vendor certificates of insurance
  • Assists in developing, producing and distributing building communications
  • Follows-up on daily tenant service requests (e.g. service calls and special service requests)
  • Management of conference centers
  • Responsible for all typing related to Tenant Services Coordinator's job, including: -Key transmittal letters; tenant -mailings and notifications (e.g. common area building projects)
  • Acts as a team member with all employees of the management staff
  • Maintains and updates lease, vendor, accounting and other files
  • Carries out other duties as assigned by Senior Property Manager or Property Manager -Knowledge, Skills & Qualifications:
    • 2 to 5 year(s) experience
    • Microsoft Office programs
    • Excellent customer service skills
    • Maintains calm demeanor in emergency situations
    • Establishes a cooperative working atmosphere among staff
    • Relationship Skills - Ability to communicate effectively and professionally in both oral and written reports. -Ability to develop and sustain cooperative working relationships; professional phone manner; mature and self-motivated team player with good conflict-resolution skills; committed to personal growth and integrity aligned with Hertz Investment Group objectives
    • Organizational/Multi-Task Skills - Able to allocate one's time effectively and manage tight deadlines; ability to work under pressure and achieve quality results; ability to handle multiple demands and competing priorities, and adapt to new ideas and constant changes; results oriented, detail oriented and accurate.
    • Decision Making Skills - Able to resolve problems using facts and sound reasoning; able to achieve goals using a strategic approach; proven innovation with a willingness to manage and adapt to change -Company offers competitive salary and full benefits.
      About Us:Hertz Investment Group is a leading private equity commercial real estate firm that owns and operates an institutional-quality portfolio of high-performance, high-visibility properties throughout the US. We use our keen, market-driven insights, our vast experience and finely-honed real estate expertise to identify, reposition and market landmark, high-rise properties in cities poised for growth. We also build value by providing unparalleled customer service, incorporating industry-leading innovation and efficiencies into the management and operation of our properties.

Keywords: Hertz Investment Group, Cleveland , Tenant Services Coordinator, Other , Cleveland, Ohio

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