Fitness Service Associate

Company: Jewish Community Center of Cleveland
Location: Beachwood
Posted on: May 16, 2022

Job Description:

Job Description Role and ResponsibilitiesThe Fitness Service Associate is responsible for providing excellent customer service including monitoring the safety and cleanliness of all areas. Specific ResponsibilitiesEssential Functions

• Provides excellent customer service and exhibits a positive work attitude. Greet and engage all members cordially and by name whenever possible. Remain visible and accessible to members and visitors while on duty to answer questions.
• Works collaboratively with FWR staff and management team to solve customer services issues.
• Continually monitor area for safety, cleanliness, and general maintenance needs.
• Cleans areas as required and wears proper protection when cleaning and handling food and providing first aid care.
• Reviews and understands information included in the Agency manual and FWR hiring packet.
• Knowledgeable of on daily, weekly and monthly programs and activities in order to answer customer questions in person and/or over the phone.
• Ensure that all service supplies and amenities are available and fully operational during work hours. Keep locker rooms clean and well stocked for member use.
• Ensure that towels are cleaned, folded, and are available to members on an ongoing basis.
• Confirm all persons entering FWR area or Club J locker rooms have the proper membership access cards.
• Attends meetings and special events as requested by supervisor.
• Administer emergency care to members and guests in need of assistance
  • Work as a TEAM with all other departments
  • Other duties and responsibilities as assigned by supervisorOther Functions
    • Ensure the highest quality of programs and services and possess a working knowledge of agency programs and services.
    • Represent the Agency and provide the highest quality of customer service to the individuals and groups with whom you come into contact.
    • Treat fellow staff with respect.
    • Upholds the professional standards of his/her field and always acts in a manner that is consistent with the best interests of The J and will protect and enhance its reputation and standing in the community.
    • Adheres to The J's code of ethics and avoids any real or perceived conflicts of interest.
    • Shows respect for co-workers and members and an understanding of and appreciation for the diversity of the Agency's staff, members, and audiences.
    • Aspires to excellence in all aspects of his/her work and serves as a model for others.
    • Be knowledgeable about all programs and activities offered by MJCC.
    • Promote club services and activities
    • Assist with keeping the club well stocked and clean
      • Attend MJCC meetings and trainings
      • Handle injury and illness and security incident reportingQualifications and Education Requirements
        • High School Diploma or equivalent Previous health club personal training experience is a plus.
        • One to two years of customer service experience.
        • Ability to work non-traditional hours including evenings or weekends as scheduled.
        • Strong interpersonal skills including patience, positive attitude and enthusiasm.
        • Must be detail oriented, organized and highly responsive with a commitment to customer service
        • Strong verbal communication skills
        • Basic computer skills, customer service skills, results oriented, ability to multitask, and commitment to the fitness industry
        • AED/CPR/First Aid Certified
        • Proof of citizenship or legal status
        • Physical and Working Conditions
        • Ability to take the responsibility for the health and safety of others
        • Ability to stand for several hours in a same shift; ability to lift 45 lbs
        • Must be able to stand, bend, lift and walk for extended periods of time.
        • Fitness club environment
        • Must follow OSHA and MJCC safety standards

Keywords: Jewish Community Center of Cleveland, Cleveland , Fitness Service Associate, Other , Beachwood, Ohio