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Front Desk

Company: Phillip Kerber-Farmers Insurance Agency
Location: Independence
Posted on: May 16, 2022

Job Description:

Job DescriptionOur office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.


Health InsuranceLife InsurancePaid HolidaysBase Salary with Commissions Bonus OpportunitiesPaid Time Off (PTO)Dental InsuranceVision InsuranceSign On / Hiring BonusPerformance BonusesOffice Snacks & Coffee


  • Process customer policy change requests.
  • Secure all Trailing Documents from customers.
  • Handle all incoming claim calls from customers.
  • Complete Evidence of Insurance requests.
  • Maintain client relationships with follow up phone calls.
  • Claims follow up calls.


    • Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
    • Possess an upbeat, positive and enthusiastic attitude.
    • Excellent Communication/interpersonal skills.
    • A Property & Casualty license is preferred but will train good individual.
    • Great Customer Service Skills.
    • Problem-Solving Capabilities.
    • No insurance experience required but must be willing to learn

Keywords: Phillip Kerber-Farmers Insurance Agency, Cleveland , Front Desk, Other , Independence, Ohio

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