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National Account Mgr- Administration

Company: MetLife Legal Plans
Location: Cleveland
Posted on: May 16, 2022

Job Description:

Who We AreMetLife Legal Plans, a MetLife company, is the country's largest provider of legal voluntary benefits, serving three million people at more than 2,300 organizations, including over 200 Fortune 500 - companies. We have 40 years of experience in employee legal services and are committed to providing excellent care to our plan members, sponsors and network attorneys
This is a Hybrid position requiring 3 days onsite in office in Cleveland, OH
What You'll Do/Need (Job Summary):The Regional Market Account Managers administer most aspects of our relationship with existing and new corporate sponsors. This includes internal/external system set-ups, contracts, enrollment files, payments, renewals and communications for groups under 5,000 benefit eligible employees.
Responsibilities (Essential Duties and Responsibilities)--- Manage new account implementation as required--- Implement 2nd sale strategies--- Serve as a liaison between the business and strategic partners--- Create and conduct effective presentations and proposals--- Conduct phone meetings and presentations with new and existing partnerships--- Respond to requests for materials--- Responsible to internal/external system set-up relating to account maintenance--- Optimize the performance of existing partnerships by determining upgrades in plan coverages and rate structures.--- Ensure contracts/renewals received and communicated prior to effective date--- Responsible for creating and negotiating sponsor renewal strategies to include plan design and rate structure to support sponsor retention.--- Ensure receipt of timely and accurate enrollment files and payments--- Manages the Account Receivable (AR) process at the sponsor level to include AR adjustments, enrollment file adjustments, putting service on hold due to non-payment and manually adjusting enrollment systems which impacts monthly revenue.--- Cultivate and/or maintain relationships with sponsor, broker, MetLife contact and other external partners--- Support the management team with various day-to-day tasks--- Respond to requests for material--- Send reporting to management team on a regular basis.--- Respond to internal/external communications in a timely manner--- Will perform all other duties as assigned--- Maintain internal systems as it pertains to plan information--- Verify broker of record--- Develop and support communication strategies
Minimum Qualifications (Knowledge, skills, and abilities required)--- Bachelor degree from an accredited university or equivalent work experience (internal candidates only)--- Ability to multitask and work with a sense of urgency while maintaining attention to detail--- Detail-oriented and well-organized, with the ability to effectively manage a high-volume workload--- Self-motivated with the ability to take initiative and work independently--- Ability to communicate effectively, both verbally and in written correspondence--- Ability to interact effectively with team members at all levels of the organization--- Ability to interact effectively with external partners and clients over the phone--- Ability to travel as needed for client meetings
What'll Make You Special (Preferred knowledge, skills, and abilities)--- Previous experience in Account Management--- Knowledge of industry or business--- Strong presentation skills--- Understanding of customer relationship management databases--- Proficiency with Lotus Notes and Microsoft Office products including Excel and PowerPoint
Characteristics of our Account Managers (Competencies)--- Business Acumen--- Communication Proficiency--- Problem Solving/Analysis--- Customer/Client Focus--- Detail Oriented--- Results Driven--- Ability to thrive in an independent work environment
Physical Demands and Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

MLP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
MLP is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
MLP is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.
MLP is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MLP without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
MLP maintains a drug-free workplace.

Keywords: MetLife Legal Plans, Cleveland , National Account Mgr- Administration, Other , Cleveland, Ohio

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