Intake Specialist (Remote)

Company: HR Pals & Recruiting Pals
Location: Cleveland
Posted on: May 15, 2022

Job Description:

Remote Intake and Eligibility Specialist

Job Description:

A FORWARD Intake and Eligibility Specialist will be responsible for the day-to-day management of application review and award activities. The Intake and Eligibility Specialist will be required to have a basic knowledge of the principles, concepts, and methodology of reviewing applications, determining eligibility, and demonstrated skills in applying this knowledge in carrying out assignments, operations, or procedures.

Responsibilities:

• Review of applications for completeness and accuracy. Ensure applications are complete for program review (form completed correctly and all required documents are accurate).
• Contact program applicants and request any/all missing or incomplete information.
• Update applications with correct or missing data.
• Make initial eligibility determinations based on individual program requirements.
• Maintain accurate, UpToDate case notes in applicant files.
• Provide excellent customer service to program participants and accurately respond to inquiries about the program.
  
  Qualifications:
  
  • Associate Degree in Related Field; Bachelor's Degree is preferred
  • 2+ years of experience in a related field; 4+ years of experience without Bachelor's Degree
  • Technically savvy and able to learn new systems and processes quickly
  • Strong ability to work well with people from varied cultural, socioeconomic, educational, and experiential backgrounds
  • Customer service experience and effective communication skills both orally and in writing
  • Able to work on several projects simultaneously and handle a high volume of activity
  • Manage files and documents, follow record keeping requirements and maintain confidentiality
  • Bilingual abilities are strongly preferred
  • High level of education and attention to detail
  • Have U.S. work authorization
    
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Keywords: HR Pals & Recruiting Pals, Cleveland , Intake Specialist (Remote), Other , Cleveland, Ohio