Customer Service and Support Specialist
Company: Electronic Merchant Systems
Location: Cleveland
Posted on: May 15, 2022
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Job Description:
*_Customer Service and Support Specialist_*Required Duties and
Responsibilities:* Respond to incoming phone calls, emails and chat
from EMS merchants* Provide your customer with an exceptional
experience and drive client satisfaction* Use compassion in helping
upset customers and helping them through the issues they are
experiencing while maintaining composure in stressful situations*
Provide accurate information and guidance to manage your customer's
expectations and to help them understand their
accountsQualifications:* Passion for high levels of Customer
Service* Desire to be a punctual team player* Attention to Detail*
Basic aptitude for troubleshooting hardware, software and
communication issues* Ability to navigate a computerized data entry
system (training is provided)Job Benefits:* On the Job training
program* Business casual dress code* Excellent location in Tower
City* Medical, Dental and Vision insurance available after 90 days
of employment* 401K program available after 180 days of
employmentThis Company Describes Its Culture as:* Detail-oriented
-- quality and precision-focused* Stable -- traditional, stable,
strong processes* People-oriented -- supportive and
fairness-focused* Team-oriented -- cooperative and collaborativeJob
Duties:* Answer incoming customer inquiries* Collaborate with
management teams to stay updated on new products, services, and
policies* Record customer information within our customer service
database* Engage with clients in a friendly and professional manner
while actively listening to their concerns* Offer support and
solutions to customers in accordance with the company's customer
service policies* Other duties as requestedCommunication method(s)
used:* Email* PhoneThis Job Is:* A job for which military
experienced candidates are encouraged to applyJob Type:
Full-timeBenefits:* 401(k)* 401(k) matching* Dental insurance*
Health insurance* Health savings account* Life insurance* Paid time
off* Vision insuranceSchedule:* 8 hour shiftAbility to
commute/relocate:* Cleveland, OH 44113: Reliably commute or
planning to relocate before starting work (Preferred)Education:*
High school or equivalent (Preferred)Work Location: One
location
Keywords: Electronic Merchant Systems, Cleveland , Customer Service and Support Specialist, Other , Cleveland, Ohio
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