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Customer Service and Support Specialist

Company: Electronic Merchant Systems
Location: Cleveland
Posted on: May 15, 2022

Job Description:

*_Customer Service and Support Specialist_*Required Duties and Responsibilities:* Respond to incoming phone calls, emails and chat from EMS merchants* Provide your customer with an exceptional experience and drive client satisfaction* Use compassion in helping upset customers and helping them through the issues they are experiencing while maintaining composure in stressful situations* Provide accurate information and guidance to manage your customer's expectations and to help them understand their accountsQualifications:* Passion for high levels of Customer Service* Desire to be a punctual team player* Attention to Detail* Basic aptitude for troubleshooting hardware, software and communication issues* Ability to navigate a computerized data entry system (training is provided)Job Benefits:* On the Job training program* Business casual dress code* Excellent location in Tower City* Medical, Dental and Vision insurance available after 90 days of employment* 401K program available after 180 days of employmentThis Company Describes Its Culture as:* Detail-oriented -- quality and precision-focused* Stable -- traditional, stable, strong processes* People-oriented -- supportive and fairness-focused* Team-oriented -- cooperative and collaborativeJob Duties:* Answer incoming customer inquiries* Collaborate with management teams to stay updated on new products, services, and policies* Record customer information within our customer service database* Engage with clients in a friendly and professional manner while actively listening to their concerns* Offer support and solutions to customers in accordance with the company's customer service policies* Other duties as requestedCommunication method(s) used:* Email* PhoneThis Job Is:* A job for which military experienced candidates are encouraged to applyJob Type: Full-timeBenefits:* 401(k)* 401(k) matching* Dental insurance* Health insurance* Health savings account* Life insurance* Paid time off* Vision insuranceSchedule:* 8 hour shiftAbility to commute/relocate:* Cleveland, OH 44113: Reliably commute or planning to relocate before starting work (Preferred)Education:* High school or equivalent (Preferred)Work Location: One location

Keywords: Electronic Merchant Systems, Cleveland , Customer Service and Support Specialist, Other , Cleveland, Ohio

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