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Portfolio Product Specialist - Demonstrations (Remote)

Company: Olive
Location: Cleveland
Posted on: January 16, 2022

Job Description:


Olive's AI workforce is built to fix our broken healthcare system by addressing healthcare's most burdensome issues -- delivering hospitals and health systems increased revenue, reduced costs, and increased capacity. People feel lost in the system today and healthcare employees are essentially working in the dark due to outdated technology that creates a lack of shared knowledge and siloed data. Olive is designed to drive connections, shining a new light on the broken healthcare processes that stand between providers and patient care. She uses AI to reveal life-changing insights that make healthcare more efficient, affordable and effective. Olive's vision is to unleash a trillion dollars of hidden potential within healthcare by connecting its disconnected systems. Olive is improving healthcare operations today, so everyone can benefit from a healthier industry tomorrow.

Job Overview

The Product Specialist is responsible for maintaining expertise in product knowledge, communicating key features of Olive's solution suite, and building visualizations that demonstrate Olive's impact. This includes activities related to driving sales, expansion, and partnership excellence, organizational processes to improve efficiency and minimize complexities, and to enable success across departments.

Essential Duties And Responsibilities

  • Ensure customers and partners can see Olive in action and speak to our broad capability to deliver efficiencies across the healthcare continuum, spanning payers, providers, and patients.
  • Conceptualize and identify effective communication and visualization strategies for payer and provider use cases across the product portfolio.
  • Maintain up-to-date demonstration content by proactively working with product and marketing to storyboard customer journeys.
  • Maintain up-to-date product knowledge, empathizing with buyers and end users to deliver bespoke product demonstrations through cross-functional collaboration.
  • Proactively communicate internally regarding product updates across maneuvers - evangelizing Olive's offerings externally and across teams.
  • Work with leadership team to prioritize and determine critical success factors and manage stakeholder expectations throughout demonstration related initiatives or projects.
  • Measure progress and monitor performance, and report on key initiatives and milestones
  • Ensure strategic objectives are met within the constraints of project scope, time, cost, and quality.
  • Help drive cross-functional directives and projects.
  • Collaborate with peers throughout the company, share best practices and implement new ideas and initiatives where appropriate.
  • Manage, track, and help advance processes as we continually optimize for efficiency
  • Engaged with leaders across Olive to ensure Customer Experience leadership is aware of opportunities, roadblocks to success, and anything else pertinent to yours and the teams' success.
    • Experience/education in healthcare industry, a plus if in provider or payer space (revenue cycle, EHR optimization, shared services, care management, network management, risk/utilization management)
    • Ability to provide bespoke product demonstrations and provide effective answers to the product's functionality, including but not limited to its capabilities, customer success, and product vision/roadmap.
    • Experience working with Figma or similar UX software and design systems
    • Experience presenting to executive leadership. Education and/or degree in HIM, Business Management, or equivalent is desired but optional. The candidate would also possess the following:
    • An entrepreneurial mindset and skillset
    • An interest in healthcare technology product management and sales
    • Excel at strategic thinking, be open to new perspectives and better ways to do things; and be creative, a visionary, and manage innovation well
    • Be results-driven
    • Have superior decision-making skills
      At Olive, we're committed to growing and empowering an inclusive community within our company and industry. This is why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives across our organization. Research shows that oftentimes women and other minority groups only apply to open roles if they meet 100% of the listed criteria. Olive encourages everyone - including women, people of color, individuals with disabilities and those in the LGBTQIA+ community - to apply for our available positions, even if they don't necessarily check every box on the job description.


      This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned.

      This job description does not constitute a contract of employment and Olive AI, Inc. may exercise its employment-at-will rights at any time.


      We take the health and happiness of our employees seriously and consistently evaluate new ways to provide an amazing place to work. From retirement planning, to a wellness program designed to actively incorporate mental and physical wellness into daily interactions amongst fellow Olivians, we make sure to take care of our own.
      • Health, Dental, and Vision insurance that starts on your first day at Olive with 100% of premiums covered for team members and 75% covered for dependents
      • Monthly Grid stipend to cover work related expenses
      • Unlimited PTO
      • Telemedicine
      • EAP/Mental health resources
      • Getaways by Marriott Bonvoy
      • Family-building and fertility support via Kindbody
      • 12 weeks of parental leave
      • 401(K) match
      • Wellness program
      • Stock Options

Keywords: Olive, Cleveland , Portfolio Product Specialist - Demonstrations (Remote), Other , Cleveland, Ohio

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