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Chief of Staff

Company: Jones Lange Lasalle Inc.
Location: Cleveland
Posted on: November 22, 2021

Job Description:

About JLL - We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together. If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table! Position Description The Chief of Staff is a key role on the account leadership team which will maintain strategic account planning and delivery, communications, and key performance indicator (KPI) development and alignment for tracking and reporting. This role will work with senior account leaders to develop and support strategic account initiatives, interface with key client personnel, and will be held accountable to develop and monitor critical business metrics that provide actionable information to the field teams, driving operational efficiency throughout the account. Responsibilities Strategic Leadership & Relationship Management * Support strategic goals and leadership team by ensuring account properly measures and reports performance. Work directly with the Account Executive, Client, and JLL Account Leadership team to lead, design and implement reporting tools, e.g. KPIs, SLAs, monthly, quarterly and/or annual reports, etc. used to set and track JLL's performance. * Establish and maintain working relationships with all functional lines of business, and client contacts. Influence and engage accordingly to help drive functional excellence and continuous improvement. * Ensure strong linkage with and support of the client's performance management expectations and translate their business objectives into JLL's account business plan. * Work with on-account service line leaders to ensure their processes and our client's goals are aligned so we achieve and exceed KPIs. * Act as the primary contact for client's vendor management team, ensuring client requests are being acted on and deliverables are met. * Develop and articulate strategic initiatives with senior leadership. Communications & Reporting * Shape the overall strategic direction of all internal communications related to the account in order to promote awareness, engagement, understanding and transparency about strategy, company news, account news, goals, and achievements. * Work closely with executive, marketing, and sales leadership to establish collateral for and organize customer-facing meetings * Responsible for driving a consistent, formal communications framework for both internal and external communications. * Development and implementation of JLL-branded templates for full menu of communications tools, i.e. monthly reports, quarterly reports, annual reports, annual reviews, newsletters, account presentations, email blasts, and other communication tools; also responsible for ensuring account teams are trained and knowledgeable on use of templates * Ensure JLL value proposition - at client, corporate and account level - is being communicated correctly and consistently Operations * Design and run operating cadence for all recurring Revenue leadership meetings, including preparing agenda, speakers, action items, follow-up, etc. * Lead and run Monthly/Quarterly Business Review processes. Promote success powerfully, such that our client recognizes the value of our work. * * * Understand the client's key business drivers, focus the team to ensure those priorities are aligned with account deliverables. Regularly gain input and direction from client ensuring alignment. * Be able to interpret and have solid understanding of Master Service Agreement (MSA). Deep understanding of contract key performance indicator and reporting requirements. Ability to discover potential conflicts and to develop effective solutions. * Lead and run Monthly/Quarterly Business Review processes. Promote success powerfully, such that our client recognizes the value of our work. * Creation of an account Annual Plan with clearly set vision, mission, objectives and measureable goals of which are effectively cascaded and communicated globally on-account via various messaging vehicles such as Town Halls, Quarterly Reviews, Executive Messaging, etc. * Lead KPI tracking and reporting tools that at a minimum meet all the requirements within the MSA. Required Knowledge, Skills and Abilities (KSA) * 8+ years of Real Estate management experience preferred. * Excellent verbal and written communication skills - ability to communicate and collaborate across many levels in the organization and with clients. * Client relationship management. Must be highly credible in front of senior executive-level client personnel. Represents ideas effectively with strong persuading and influencing skills, and powerfully communicates the value of our successes. * Strong project management, strategic planning and analytical skills with a track record of identifying potential issues pro-actively and formulating solutions and contingency plans. * Strong skills in areas of leadership, organization and execution while being results driven - the ability to analyze, act, and implement to ensure desired results are achieved. * Getting results from ad hoc groups of disparate people is critical. Key stakeholders and collaborators are geographically dispersed. * Proven ability to initiate and follow through with improvement initiatives. Able to work independently and be a team player * Sound judgment, initiative, resourcefulness, tenacity and the flexibility to operate independently in a fast-paced, unstructured environment. Needs to be a self-starter and hold the team accountable to deadlines and deliverables * Ability to identify potential issues pro-actively across a global portfolio and formulate solutions and contingency plans. * Experience influencing and driving results amongst cross-functional teams. * Proficient in Microsoft Office applications What you can expect from us We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success. Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay. We can't wait to see where your ambitions take you at JLL. Apply today! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Keywords: Jones Lange Lasalle Inc., Cleveland , Chief of Staff, Other , Cleveland, Ohio

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