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Customer Service Representative - Healthcare - Bilingual English and Spanish

Company: DialAmerica
Location: Cleveland
Posted on: November 22, 2021

Job Description:

Job Description
Customer Service professionals, if youre passionate about providing world-class customer service and would like to grow your career with an industry-leading company, we may have just the perfect fit for you! Founded in 1957 and headquartered in Mahwah, NJ we are one of the nation's largest privately owned dedicated domestic call center companies with 20 call centers located throughout the United States.
We are currently seeking engaging and empathetic Customer Service Representatives to assist our well known client and their customers by phone. Youll work in an environment that is rewarding and fun, with coworkers who are truly passionate about what they do.
If this sounds like the opportunity youve been looking for and if you meet our qualifications, we invite you to bring your skills and expertise to our team and supply the fuel for growth. Contact us today!
Job Responsibilities
As a Customer Service Representative, you will provide excellent customer service and support to our clients customers. You will also ensure a unique memorable customer service experience answering questions and resolving inquiries with the utmost compassion, care, sensitivity and accuracy to heart.
Specific duties for this entry level CSR role include:
Answering customer requests or inquiries
Qualifying and enrolling callers in the appropriate health insurance plan
Identifying and resolving customers' issues using problem- solving skills
Building a positive rapport across a variety of personality types
Continually maintaining a working knowledge of our clients products, services and promotions
Putting the customer first and remaining polite and professional at all times
Documenting all customer information, communications and sales in CRM system
Benefits
Heres just some of what we have to offer:
Competitive compensation - base salary + incentives
Set schedule
Weekly pay with direct deposit
Healthcare coverage and 401K
Paid on-the-job training
Supportive and motivating staff to help you succeed
Rapid opportunities for advancement
Professional and upbeat office setting
Job Requirements
We are looking for Customer Service Representatives with a passion for excellent customer service, the ability to function well in a team setting or on an individual basis, effective time-management and organizational skills, and exceptional communication and interpersonal skills. Dont worry if you dont have the experience, we will teach entry level candidates the skills needed for success.
Additional requirements for this CSR role include:
Verbal and written communication skills required in both English and Spanish
Previous healthcare background/experience is preferred.
Willingness to learn and a passion for helping people
Strong attention to detail, dependability, and follow through
Working knowledge of Windows-based software
Flexibility to adapt to changes in a growing organization
Self-motivated, positive attitude, and a love for hard work
Experience working in a Customer Service related field or call center environment, a plus
A working knowledge of Medicare/Medicaid is preferred
Background and/or drug test may be required

At DialAmerica, YOU are theDifference!
Apply now!

WE ARE AN EQUAL OPPORTUNITY EMPLOYER
We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.

Keywords: DialAmerica, Cleveland , Customer Service Representative - Healthcare - Bilingual English and Spanish, Other , Cleveland, Ohio

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