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Patient Experience Analytics Coordinator

Company: Akron Children's Hospital
Location: Mantua
Posted on: November 22, 2021

Job Description:

About Akron Childrens HospitalAkron Childrens Hospital has been caring for children since 1890, and our pediatric specialties are ranked among the nations best by U.S. News & World Report. With two hospital campuses, regional health centers and more than 50 primary and specialty care locations throughout Ohio, were making it easier for todays busy families to find the high-quality care they need. In 2020, our health care system provided more than 1.1 million patient encounters. We also operate neonatal and pediatric units in the hospitals of our regional health care partners. Every year, our Childrens Home Care Group nurses provide thousands of in-home visits, and our School Health nurses manage clinic visits for students from preschool through high school. With our Quick Care Online virtual visits and Akron Childrens Anywhere app, were here for families whenever and wherever they need us. Learn more at PROMISESTo treat every child as we would our ownTo treat others as they would like to be treatedTo turn no child away for any reasonWe are seeking people who are committed to fostering a diverse environment in which patients, family and staff from a variety of backgrounds, cultures, and personal experiences are welcomed, included and can thrive.Full Time40 Hours per WeekMonday - FridayDay Shift, 8:00am - 4:30pmThis is a work from home position with the requirement to come onsite at least 2 times a month. The ability to work from work can change per business needs.Summary:The Analytics Coordinator for Patient Experience facilitates a data-enabled organization through knowledge of financial, operational, clinical, quality and people data. This position is specifically responsible for coordinating all aspects of collection, analysis, and presentation of data related to patient/family feedback within the patient experience department.Responsibilities: Facilitates a data-enabled organization through knowledge of financial, operational, clinical, quality and people data throughout the organization and the related systems. Works with management, analysis, and Enterprise Data and Analytics (EDA) Team inside Information Services Division (ISD) to translate operational requirements into technical solutions. Work with EDA to develop and implement reporting processes, including dashboards and reporting tools. Facilitates identification and resolution of data quality issues by creating standard definitions and facilitating standardized data collection processes. Performs complex analysis, including predictive analyses, and provides guidance to all staff related to data collection, analysis and/or reporting. Assists in the establishment and maintenance of standard metric definitions including implementation and maintenance of tools to support standardized metrics and data definitions. Facilitate definition of operational data needs. Translate operational data needs into technical solutions within the organization and external vendors. Facilitate resolution of data quality issues. Lead and support data analysis. Implement and maintain tools to support Data Governance. Monitors patient experience performance, achievement of goals and benchmarks, identifying opportunities for recognition and improvement. Provides access, training and resources for end-users of patient experience databases. Other duties as required.Other information: Technical Expertise Experience in analytics is required. Experience with qualitative research preferred. Experience working with all levels within an organization is required. Experience in healthcare is preferred. Proficiency in MS Office [Outlook, Excel, Word] or similar software is required. Experience in SQL, Epic Systems, Strata, Qlik, NRC Health, Qualtrics, CiperHealth, Webby,and/or SAP Web software is preferred. Experience providing information in new and end-user-friendly ways is required. Experience with project management and data analysis required. Education and Experience Education: Bachelors degree in analytics, economics, mathematics, statistics, industrial engineering or related field is required. Masters degree is preferred. Certification: Not applicable. Years of relevant experience: 3 to 5 years is preferred. Years of experience supervising: Not applicable. Deals with confidential information and/or issues using discretion and judgement. Full TimeFTE: 1.000000Akron Children's Hospital is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities. EEO is the law, please click/copy paste the link below to learn more: IT IS

Keywords: Akron Children's Hospital, Cleveland , Patient Experience Analytics Coordinator, Other , Mantua, Ohio

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