Security, Inc. (SES) is a division of Securitas AB, the largest
protective services provider in the world with over 370,000+
Securitas Heroes across the world.
SES offers a full portfolio of video, access, intrusion, fire and
integrated systems and services. As a leading systems
integrator and alarm monitoring company, we deliver the SES
Difference, serving countless long-term clients with solutions and
services that protect their people, customers, and
This full-time opportunity
functions in our state-of-the-art 24/7 Alarm Monitoring Center as
an Alarm Monitoring Representative working a 1st, 2nd, or 3rd shift
schedule which could include holidays and weekends.
Alarm Monitoring Operators are responsible for providing excellent
support by accurately and efficiently responding to alarm
signals to emergency services, fire and police agencies as well as
notify specific customer designated contacts; answering a
multi-line telephone system, and performing data entry. Our job
duty is similar to those of a 911 emergency dispatcher. We must be
attentive and perform procedures with a quick and accurate response
as our industry is life safety.
Your essential functions
- Respond to all incoming
alarm signals in our automation software according to documented
procedures. When deemed appropriate, calls the premise, notifies
the authorities, and calls a list of contacts. Logs all information
into the automation system immediately.
- Answers the multi-line
- Ensures confidentiality of
customer information at all times