Customer Service Monitoring Representative

Securitas Electronic Security, Inc. (SES) is a division of Securitas AB, the largest protective services provider in the world with over 370,000+ Securitas Heroes across the world.

SES offers a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the SES Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets.

This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an Alarm Monitoring Representative working a 1st, 2nd, or 3rd shift schedule which could include holidays and weekends.  

Alarm Monitoring Operators are responsible for providing excellent support by accurately and efficiently responding to alarm signals to emergency services, fire and police agencies as well as notify specific customer designated contacts; answering a multi-line telephone system, and performing data entry. Our job duty is similar to those of a 911 emergency dispatcher. We must be attentive and perform procedures with a quick and accurate response as our industry is life safety.

Your essential functions will include:

• Respond to all incoming alarm signals in our automation software according to documented procedures. When deemed appropriate, calls the premise, notifies the authorities, and calls a list of contacts. Logs all information into the automation system immediately.
• Answers the multi-line telephone system
• Ensures confidentiality of customer information at all times

• High School Diploma required, some college Preferred
• 1-3 years’ work experience
• Type 35 + words a minute
• Must be able to prioritize and multi task
• Must be able to follow written and verbal instructions
• Ability to perform duties with a high degree of urgency and accuracy
• Good interpersonal communication and organizational skills
• A positive attitude of teamwork and continuous improvement
• Candidates must complete a pre-hire assessment for typing
• Those selected will complete a paid training class and must pass a final exam certifying their skill as a SES Alarm Monitoring Operator

Securitas Electronic Security is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability or protected veteran status.