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Billing Administrator (O)

Company: Atlantic Broadband
Location: Cleveland
Posted on: October 14, 2021

Job Description:

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile, dedicated, problem solvers.

Time Type:


Job Description :


Billing system Administrator is responsible for the administration and support of the information systems which support Atlantic Broadband’s customer focused operations and billing. The systems support multiple aspects of the operation to include product pricing, order management, work order management and customer billing. The position is responsible for the maintenance, update and operation of these systems to include daily report generation on all aspects of the business.


Contribute to the Company vision of being the industry leader in customer service through quality, commitment, courtesy and teamwork           

Assist in analyzing, standardizing and documenting business processes and internal billing controls.

Perform or support billing parameter updates and maintenance.

Perform or support mass updates related to collections activity, tax configuration, product catalog, test environments, outage and trouble ticketing

Analyze, tests and assists with the integration of new applications

Utilize SQL based queries for billing system data analysis and modifications.

Assist with management of equipment addressability

Maintain billing system house file in conjunction with system parameters and the US postal service.

Professionally interact and engage multiple operational groups across the company.

Perform other duties as requested by manager.


A.        Skills/Abilities and Knowledge

Ability to communicate orally and in writing in a clear and straightforward manner

Ability to prioritize and organize effectively

Ability to use personal computer and software applications (i.e. Access, Excel, Word, JIRO, Visio, Windows, network utilities, etc.)

Ability to query data via SQL, create/modify existing queries as needed, and understand query results

Knowledge of broadband Video, High Speed Internet and Telephony products and services

Knowledge of cable billing systems

Ability to work independently and as a team member

Ability to coordinate work with vendors

Vision ability: close vision, peripheral vision, and ability to adjust focus

Education (level and type)

Bachelor’s degree in computer science or information technology or equivalent

C.        Related Work Experience (may be concurrent)                                    Number of Years

Broadband billing system experience (CSG)                                                                3.0

Workforce Management System experience                                                               1.0

Reports management and reports software experience                                            1.0 

SQL language knowledge or Select writing                                                                  1.0

Understanding of franchising and local, state, federal taxes                                     1.0

D.        Certifications and/or Licenses

Valid driver’s license with satisfactory driving record within Company required standards and auto insurance


Office environment

Exposure to moderate noise levels

Able to sit for long periods of time

Travel as required for training and staff coordination

Location :

Cleveland, OH

Company :

Atlantic Broadband Finance, LLC
  • Being inclusive is simply welcoming you to be yourself!

  • Being inclusive also means fostering a climate of trust and respect, and encouraging diversity and equity for every candidate wanting to be part of the Cogeco team.

  • Being inclusive allows us to reduce barriers in the workplace and to take actions to enable accessibility for all!

  • Being inclusive is more than a word, it's our commitment to you!

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at

Keywords: Atlantic Broadband, Cleveland , Billing Administrator (O), Other , Cleveland, Ohio

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