Operations Analyst Sr.
Company: PNC Financial Services Group
Posted on: July 22, 2021
At PNC, our people are our greatest differentiator and competitive
advantage in the markets we serve. We are all united in delivering
the best experience for our customers. As an Operations Analyst Sr.
within PNC Investments, you will be based in Cleveland, OH at the
1900 E. 9th Street location.
- Executes complex transactions/processes utilizing
standard procedures. May have specific responsibility for one or
multiple specialized products or functional areas.
- Processes and/or reconciles complex transactions of
varying risk and financial value in accordance with established
policies and procedures. Identifies and addresses exceptions and
serves as a point of escalation for complex transactions. Partners
internally with service partners to route calls, documents or other
action items to complete transactions. May interact with external
customers to complete transactions.
- Ensures the appropriate materials, documentation and
capacity are available to complete transactions. Confirms equipment
is operational, if applicable.
- Provides consultation and advice to internal and external
customers. Reviews existing processes, recommends improvements and
may assist with implementation. Participates in and may serves as a
subject matter resource for process improvement projects. May
assist in training and onboarding of new hires.
- Reviews transactions and related documents and verifies
work processes to ensure completeness, accuracy and conformance to
established service levels and applicable policies and procedures.
May review reports to identify exceptions, monitor quality and
ensure compliance. May participate in risk mitigation
PNC Employees take pride in our reputation and to continue
building upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and
practices that align customer needs and satisfaction as primary
considerations in all business decisions and able to leverage that
information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all
of the risks associated with their business objectives and
activities to ensure they adhere to and support PNC's Enterprise
Risk Management Framework.
Accuracy and Attention to Detail – Understanding of the necessity
and value of accuracy and attention to detail; ability to process
information with high levels of accuracy.
Effective Communications – Understanding of effective communication
concepts, tools and techniques; ability to effectively transmit,
receive, and accurately interpret ideas, information, and needs
through the application of appropriate communication behaviors.
Managing Multiple Priorities – Ability to manage multiple
concurrent objectives, projects, groups, or activities, making
effective judgments as to prioritizing and time allocation.
Operational Functions – Knowledge of major functional processes and
associated operating requirements; ability to apply this knowledge
appropriately to diverse situations.
Problem Management Process – Knowledge of and ability to bring a
reported problem to successful resolution.
Process Management – Knowledge of business process improvement
tools and techniques and ability to understand, monitor, update, or
enhance existing business or work processes.
Products and Services – Knowledge of major products and services
and product and service groups; ability to apply this knowledge
appropriately to diverse situations.
Standard Operating Procedures – Knowledge of and ability to design,
implement and evaluate standard operating procedures affecting
daily and strategic business operations in order to increase
Roles at this level typically require an Associates or equivalent
degree as well as related experience or product knowledge to
accomplish primary duties. Typically requires 3+ years experience.
In lieu of a degree, a comparable combination of education and
experience (including military service) may be considered.
Additional Job Description
PNC offers employees a comprehensive range of benefits to help
meet your needs now and in the future. Depending on your
eligibility, options for full-time employees include
medical/prescription drug coverage (with a Health Savings Account
feature); dental and vision options; employee and spouse/child life
insurance; short- and long-term disability protection; maternity
and parental leave; paid holidays, vacation days and occasional
absence time; 401(k), pension and stock purchase plans; dependent
care reimbursement account; back-up child/elder care; adoption
assistance; educational assistance and a robust wellness program
with financial incentives. To learn more about these and other
programs, including benefits for part-time employees, visit
pncbenefits.com > New to PNC.
The PNC workplace is inclusive and supportive of
individual needs. If you have a physical or other impairment that
might require an accommodation, including technical assistance with
the PNC Careers website or submission process, please call
Option 4: Recruiting
contact us via email at
The Human Resources Service Center hours of
operation are Monday - Friday 9:00 AM to 5:00 PM
Equal Employment Opportunity
PNC provides equal employment opportunity to
qualified persons regardless of race, color, sex, religion,
national origin, age, sexual orientation, gender identity,
disability, veteran status, or other categories protected by
Refer to the California Consumer Privacy Act Privacy Notice
to gain understanding of how PNC may use or disclose your
personal information in our hiring practices.
Keywords: PNC Financial Services Group, Cleveland , Operations Analyst Sr., Other , Cleveland, Ohio
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