Console Operator I

Company: FTMC
Location: Norwalk
Posted on: June 12, 2021

Job Description:

GENERAL SUMMARY

This position is the communications hub of the Medical Center and is responsible for handling all calls in a timely and courteous manner, responding to all inquiries in a timely fashion and providing information to callers that is accurate and up-to-date. This position is responsible for operating the Doctors' Answering Service in an efficient and courteous manner. The Switchboard Operator also answers the emergency line and monitors all system alarms on a 24x7x365 basis and takes action in-line with the Safety Committee's procedures.

ESSENTIAL FUNCTIONS

Utilizes a pleasant telephone etiquette as observed by manager, peers, and user community.

Supports end users, by consistently providing reliable, timely and effective information to callers, as observed by manager, peers, and user community.

Handles call volume in a timely manner. based on call, and manager observation.

Fills out the Daily Check List

Logs calls for Doctors' Answering service.

Documents ALL events and incidents that may be an issue at a later date, such as Argumentative callers, failure to reach a doctor in a reasonable length of time, etc.

Fills out Code Sheets as needed and properly follows the steps detailed in the procedure on each sheet

Keywords: FTMC, Cleveland , Console Operator I, Other , Norwalk, Ohio