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Student Trainee (Program Analyst)

Company: Department of Veterans Affairs
Location: Cleveland
Posted on: June 12, 2021

Job Description:

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  • Duties




The Pathways Internship Program allows students to join VA in career positions that emphasize long-term training and development. The VA Northeast Ohio Healthcare System is recruiting for a Program Analyst (Student Trainee). The Program Analyst (Student Trainee) will function in the Cleveland Home Based Primary Care Unit within Community Outpatient Service (COPS).

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This position is being filled under the Pathways Internship Program. The program is designed to provide students enrolled in a wide variety of educational institutions, from high school to graduate level, with paid work opportunities in agencies to explore Federal careers while still in school. The Internship provides managers a ready source of student employees and potential permanent employees upon completion of the program requirements. It also provides the student with work experience directly related to the curriculum studies or career goals while offering eligibility for non-competitive conversion to permanent employment upon completion. For more information on Internship opportunities within the Department of Veterans Affairs, please visit: Program Analysts (Pathways Interns) duties include:

  • Processing all incoming calls to the Community Based Outpatient Clinics (CBOCs) by screening calls and determining to whom the caller should be referred.
  • Providing assistance to analysts or managers in performing analyses and/or evaluation of operating program characteristics of the telephone systems.
  • Obtaining, organizing, filing, scanning, and retrieving reports, correspondence, and numerical data for use in preparing reports, briefings, and presentations.
  • Analyzing workflow to determine potential problem areas.
  • Making recommendations to correct potential problem areas and to improve coordination between the various units and/or offices.
  • Providing assistance to analysts or managers in performing analyses, collecting information, compiling reports, making contact with Veterans and/or evaluation of comments in the VA Signal
  • Helping Veterans check in and enter travel pay utilizing the kiosk
  • Performing other duties as assigned

Work Schedule: Interns may work full-time or part-time schedules, but the student's work responsibilities should not interfere with the student's academic schedule.

Financial Disclosure Report: Not required

Physical Requirements: The work requires no special physical demands. It may involve some walking, standing, bending, or carrying of light items. The work is performed in an office or similar setting requiring normal safety precautions against everyday risks or discomforts.

Travel Required

Not required

Supervisory status


Promotion Potential


  • Job family (Series)

0399 Administration And Office Support Student Trainee

Similar jobs

  • Assistants, Office
  • Office Assistants

  • Requirements



Conditions of Employment

  • You must be a U.S. citizen to apply for this job
  • Be at least 16 years old (by closing date of this vacancy announcement)
  • Accepted for/currently enrolled in a qualified educational institution
  • Selective Service Registration-required males (over 18) born after 12/31/59
  • Designated and/or random drug testing may be required
  • Subject to a background/security investigation
  • Selected applicants will be required to complete an online onboarding process


To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/11/2021.

Internship Program: To be eligible, applicants must be accepted for enrollment or currently enrolled and seeking a degree (diploma, certificate, etc.) in a qualifying educational institution, on a full or half-time basis as defined by the institution in which you are enrolled.

You may qualify based on education and/or experience as described below:

  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-4 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Examples of specialized experience would typically include, but are not limited to: performing standard clerical assignments and resolving recurring problems, verifying accuracy and completeness of information, processing incoming documents, responding orally to inquiries or requests for information, follows-up on requests or complaints, and inputting data into a computer system. OR,
  • Education: Applicants may substitute education for the experience required. To qualify based on education for this grade level you must have four full academic years of post-high school leading to a bachelor's or equivalent degree. One full academic year of undergraduate, graduate, vocational, trades, technical or high school education is the number of credit hours determined by the college, university or school to represent 1 year of full-time study. All education must be accredited by an accrediting body or organization recognized by the U.S. Department of Education (transcripts must be submitted). OR,
  • Combination: Applicants may also combine education and experience to qualify at this level. For example, the position to be filled is a Program Support Assistant (Student Trainee), GS-5, and a candidate possesses 9 months of specialized experience and has completed one academic year of college. The candidate meets 75 percent of the required experience and 25 percent of the required education. He/she meets 100 percent of the requirement for 1 year of specialized experience and is qualified for the position (transcripts must be submitted).

Preferred Qualifications:

  • Experience working in a clinical/medical office setting

You will be rated on the following Competencies for this position:

  • Attention to Detail
  • Flexibility
  • Information Management
  • Interpersonal Skills
  • Planning and Evaluating

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at


A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

Keywords: Department of Veterans Affairs, Cleveland , Student Trainee (Program Analyst), Other , Cleveland, Ohio

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