The Pathways Internship Program allows students to join VA in
career positions that emphasize long-term training and development.
The VA Northeast Ohio Healthcare System is recruiting for a Program
Analyst (Student Trainee). The Program Analyst (Student Trainee)
will function in the Cleveland Home Based Primary Care Unit within
Community Outpatient Service (COPS).
Learn more about this agency
This position is being filled under the Pathways Internship
Program. The program is designed to provide students enrolled in a
wide variety of educational institutions, from high school to
graduate level, with paid work opportunities in agencies to explore
Federal careers while still in school. The Internship provides
managers a ready source of student employees and potential
permanent employees upon completion of the program requirements. It
also provides the student with work experience directly related to
the curriculum studies or career goals while offering eligibility
for non-competitive conversion to permanent employment upon
completion. For more information on Internship opportunities within
the Department of Veterans Affairs, please visit: https://www.va.gov/EMPLOYEE/pathways-internship-program/.The
Program Analysts (Pathways Interns) duties include:
- Processing all incoming calls to the Community Based Outpatient
Clinics (CBOCs) by screening calls and determining to whom the
caller should be referred.
- Providing assistance to analysts or managers in performing
analyses and/or evaluation of operating program characteristics of
the telephone systems.
- Obtaining, organizing, filing, scanning, and retrieving
reports, correspondence, and numerical data for use in preparing
reports, briefings, and presentations.
- Analyzing workflow to determine potential problem areas.
- Making recommendations to correct potential problem areas and
to improve coordination between the various units and/or
- Providing assistance to analysts or managers in performing
analyses, collecting information, compiling reports, making contact
with Veterans and/or evaluation of comments in the VA Signal
- Helping Veterans check in and enter travel pay utilizing the
- Performing other duties as assigned
Work Schedule: Interns may work full-time or part-time
schedules, but the student's work responsibilities should not
interfere with the student's academic schedule.
Financial Disclosure Report: Not required
Physical Requirements: The work requires no special physical
demands. It may involve some walking, standing, bending, or
carrying of light items. The work is performed in an office or
similar setting requiring normal safety precautions against
everyday risks or discomforts.
0399 Administration And Office Support Student Trainee
- Assistants, Office
Conditions of Employment
- You must be a U.S. citizen to apply for this job
- Be at least 16 years old (by closing date of this vacancy
- Accepted for/currently enrolled in a qualified educational
- Selective Service Registration-required males (over 18) born
- Designated and/or random drug testing may be required
- Subject to a background/security investigation
- Selected applicants will be required to complete an online
To qualify for this position, applicants must meet all
requirements by the closing date of this announcement,
Internship Program: To be eligible, applicants must be accepted
for enrollment or currently enrolled and seeking a degree (diploma,
certificate, etc.) in a qualifying educational institution, on a
full or half-time basis as defined by the institution in which you
You may qualify based on education and/or experience as
- Specialized Experience: You must have one year of specialized
experience equivalent to at least the next lower grade GS-4 in the
normal line of progression for the occupation in the organization.
Examples of specialized experience would typically include, but are
not limited to: Examples of specialized experience would typically
include, but are not limited to: performing standard clerical
assignments and resolving recurring problems, verifying accuracy
and completeness of information, processing incoming documents,
responding orally to inquiries or requests for information,
follows-up on requests or complaints, and inputting data into a
computer system. OR,
- Education: Applicants may substitute education for the
experience required. To qualify based on education for this grade
level you must have four full academic years of post-high school
leading to a bachelor's or equivalent degree. One full academic
year of undergraduate, graduate, vocational, trades, technical or
high school education is the number of credit hours determined by
the college, university or school to represent 1 year of full-time
study. All education must be accredited by an accrediting body or
organization recognized by the U.S. Department of Education
(transcripts must be submitted). OR,
- Combination: Applicants may also combine education and
experience to qualify at this level. For example, the position to
be filled is a Program Support Assistant (Student Trainee), GS-5,
and a candidate possesses 9 months of specialized experience and
has completed one academic year of college. The candidate meets 75
percent of the required experience and 25 percent of the required
education. He/she meets 100 percent of the requirement for 1 year
of specialized experience and is qualified for the position
(transcripts must be submitted).
- Experience working in a clinical/medical office setting
You will be rated on the following Competencies for this
- Attention to Detail
- Information Management
- Interpersonal Skills
- Planning and Evaluating
Experience refers to paid and unpaid experience, including
volunteer work done through National Service programs (e.g., Peace
Corps, AmeriCorps) and other organizations (e.g., professional;
philanthropic; religions; spiritual; community; student; social).
Volunteer work helps build critical competencies, knowledge, and
skills and can provide valuable training and experience that
translates directly to paid employment. You will receive credit for
all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of
work per week. Part-time experience will be credited on the basis
of time actually spent in appropriate activities. Applicants
wishing to receive credit for such experience must indicate clearly
the nature of their duties and responsibilities in each position
and the number of hours a week spent in such employment.
For more information on these qualification standards, please
visit the United States Office of Personnel Management's website at
A transcript must be submitted with your application if you are
basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S.
Department of Education from accredited colleges, universities,
schools, or institutions may be used to qualify for Federal
employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification
requirements, you must send a Certificate of Foreign Equivalency
with your transcript in order to receive credit for that education.
For further information, visit: