Career Opportunities: Corporate Account Operations Systems Administrator (87548)

Company: Freeman
Location: Cleveland
Posted on: June 12, 2021

Job Description:

About Us

We are a global company of thinkers, designers, and doers. Freeman partners with our clients to build a connection with their customers by creating brand experiences that are seamless, innovative, and immersive. From strategy, creative, and digital to logistics and event technology, our teams place the client at the center, helping them connect to people in meaningful and personal ways. What makes us unique is our collaborative culture, intuitive knowledge, global perspective, and personalized approach developed from our 90-year legacy as an industry leader. Freeman connects people to a universe of opportunities that create a spark, build understanding, and inspire action.

Summary

The CAO Systems Administrator provides ongoing analysis, information, and recommendations regarding Corporate Account Operations work volume forecasting, scheduling, staffing levels, and actual performance. This information is vital for the department to achieve productivity and quality goals and to develop and implement operational and service enhancements.

Essential Duties & Responsibilities

• Works with Team Leaders to creates short-term (immediate) and long-term (strategic) work volume forecasting plans.
• Works with Field Services and Exhibit Ops to create staffing schedules and adjusts schedules, as needed, based on actual performance and work volume.
• Assists with developing and implementing strategic decisions regarding work forecasting, scheduling, and staffing.
• Monitors, analyzes and reports on work volume and performance trends, including accuracy of forecasts and staffing levels.
• Ensures accurate schedules are maintained and SLA's of the various CAO departments are met through effective and efficient resourcing.
• Makes recommendations to management staff regarding business practices and process based on analysis and trends.
• Serves as the department's SME for CAO's workfront process.
• Conducts workfront training for the team during onboarding.
• Supports workfront management platform, including creating help desk tickets, tracking and follow-up of reported issues, and maintaining user guides.
• Works with leadership for annual headcount forecasting for budget planning
• Review and analyze productivity metrics for headcount planning, track and review improvements to these metrics

Education & Experience

• BS or BA degree or equivalent combination of education and experience
• At least 3 years of customer service, workforce, analyst, or relevant experience preferred

Diversity Commitment

At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.

Keywords: Freeman, Cleveland , Career Opportunities: Corporate Account Operations Systems Administrator (87548), Other , Cleveland, Ohio