Health Information Coordinator
Company: Ohio Living
Posted on: June 12, 2021
The Health Information Coordinator supports the clinical home
health and/or hospice teams to utilize a collaborative process to
review, plan, monitor, and evaluate the options and services
required to meet home health and/or hospice patients' health needs
while coordinating available resources to promote quality and
cost-effective outcomes through ongoing audits of medical records
and clinical documentation to continually improve data quality in
accordance with company standards and federal, state, and local
standards, guidelines, and regulations.
Schedule: 8am-5pm - Rotating 10am-7pm shift &
Shift Differential after 2:30pm
Operations Management and Administration
- Collaborates with discharge planners and marketing team to
manage processes, protocols, and timeliness of all referrals to
meet the comprehensive needs of the patients.
- Interacts with patients, physician offices and staff during
phone calls, triages priorities, and schedules SOC/ROC visits, as
needed. Identifies and interprets clinical referral documents to
assist with site coordination of clinical care priorities, i.e.
same day open cases, IV infusion services, wound care, etc. to
assure timely and admissions.
- Monitors for home health, hospice and private duty referrals
and enters referrals into HCHB utilizing an electronic medical
records platform. Attaches all referral documents in HCHB and
processes referral workflow.
- Monitors and follows up continuously on all pending referrals,
missing documents, F2F, diagnosis, or orders.
- Contacts patients to obtain necessary personal information to
complete the referral i.e. social security number, insurance
- Completes all referrals by accessing the hospital electronic
health record system to obtain relevant information and
documentation, i.e. insurances, history and physical, face to face,
- Enters data to initiate opening new patient files in the EMR
and labels and attaches all clinical documents into EMR for use by
clinicians, office staff, authorizations, etc.
- Reviews payor eligibility and authorization notes in HCHB prior
to scheduling SOC.
- Works with schedulers and team to coordinate all needs of staff
and patients and assists with scheduling for timely initiation of
- Assists with contacting new referrals and schedules new
patients with priority that are high risk, bundle patients or same
day admissions. Notifies therapy when necessary.
- Assists the marketing team in assuring a provider available to
follow for home health orders.
Quality and Compliance Management
- Reviews referral information to identify medical diagnoses and
primary ICD-10 codes that align with rationale for skilled care
- Identifies the appropriate physician, physician assistant or
nurse practitioner who will care for the patient and accurately
enters into HCHB in compliance with payor requirements and HIPAA
- Collaborates with site leadership to assure all care needs of
referrals can effectively be met.
- Reviews and assures referral documentation meets face to face
- Identifies the need for start of care clinician to assess
patient for palliative care or remote patient monitoring
- Identifies the timing needed for SOC/ROC visits for IV's,
enteral feedings, injections or specialized wound care, and
communicates visit needs with scheduling.
- Audits and processes workflow and maintains current and
accurate medical records and clinical documentation to allow
patients to be scheduled.
- Reviews entire referral (i.e. H & P, nursing notes, etc.) and
places coordination note in "POINT CARE" visit alert.
- Serves as a resource to the clinical team for questions and
concerns regarding patient care issues, federal and state
regulations, and professional standards of practice in
collaboration with the Administrator and/or Clinical
- Informs the Executive Director or designee immediately of any
critical issues in accordance with notification policy.
- Maintains knowledge of requirements of regulatory agencies,
accrediting bodies, and third party payers.
- Collaborates with the home health or hospice clinical team to
operate within the allocated resources and budgeted goals,
efficiencies, and productivity standards.
- Fosters a positive work environment that attracts, retains, and
- Responds timely and thoughtfully to questions, requests, and
work product from departmental staff that has been provided for
review and comment.
- Answers all phone inquiries from consumers and referral
sources, along with making outbound calls to previous patients, to
assist them in accessing appropriate home health and hospice
services and benefits and ultimately retaining them as a
- Establishes and maintains good working relationships with
referral sources, patients, and location staff.
- Participates in on-call rotation, as needed.
All other duties as assigned.
- High school diploma or equivalent required.
- Associates degree or higher in medical records related field
- In absence of degree, three years experience within medical
- Two years experience in medical records in health care or
long-term care facility.
- One year experience in a home health, hospice, or long-term
care healthcare setting required.
- Proficiency with Windows, Microsoft Office (Word, Excel,
PowerPoint), and the internet required.
- Proficiency with electronic medical records (EMR)
- Must be able to read, write, speak, and understand the English
- Must possess a valid driver's license and acceptable driving
record. Must be insurable under professional liability and crime
coverage policies as specified by insurance carrier underwriting
Ohio Living Home Health and Hospice in Greater Cleveland is a
premier provider in Ashtabula, Cuyahoga, Geauga, Lake and Portage
counties. Services include hospice and palliative care,
private-duty home care, long-term nursing care,
physical/speech/occupational therapies, home health aides, social
work services, medication administration, wound care management, IV
therapy and more. Most importantly, we're a company that:
- chooses to operate as a faith-based, not-for-profit
- makes its mission the heart of our organization
- has a reputation for consistently exceeding the needs and
expectations of those we serve
- provides an engaging, team-oriented workplace dedicated to
career, family and faith
- commits to recognizing our employees for a job well done
We're looking for people who:
- have a passion for helping people, solving problems and
contributing to a positive work environment
- are excited about bringing their personal standards and ideals
to work each day
- understand that HOW you do your job is just as important as
WHAT you do in your job
Why work at Ohio Living Home Health & Hospice?
Depending on an employee's status, they may benefit from:
- competitive wages
- medical, dental, and vision insurance
- 403b retirement savings
- paid time off including your birthday
- training, continuing education, and education assistance
- pay advances up to $500
- the latest technology
- mileage reimbursement
- unlimited career opportunities
- and much more!
Who is Ohio Living?
Headquartered in Columbus, Ohio Living is one of the nation's
largest not-for-profit, multi-site senior living organizations.
Since its founding in 1922, Ohio Living has defined the highest
standards of quality of life for adults through its 12 life plan
communities and Ohio Living Home Health & Hospice in 50 Ohio
Our mission is to provide adults with caring and quality
services toward the enhancement of
physical, mental and spiritual well-being consistent with the
Care Integrity Customer Service
Innovation Financial Stewardship Leadership
Keywords: Ohio Living, Cleveland , Health Information Coordinator, Other , Willoughby, Ohio
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