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Customer Service Coordinator (remote) (217422-072)

Company: Invacare
Location: North Ridgeville
Posted on: June 12, 2021

Job Description:

Position Title: Coordinator, Customer Service

Pay Status: Non-Exempt

Department: Customer Service (position can be performed remotely)

Position Relationships:

Supervised By: Supervisor, Customer Service

Supervises: N/A

Summary:

Provide superior customer support for consumer and customer transactions. Process customer quotes and orders with a high level of accuracy. Effectively handle customer inquiries and problem resolution.

  • Position home base is in Elyria, OH but can be performed fully remotely. Candidates across entire U.S. may be considered.

Essential Functions:

  • Provide phone support for dealers, consumers and internal customers.
  • Handle external and internal customer transactions, which include, but are not limited to: Quote and order processing, inquiry calls, credit requests and problem identification and resolution.
  • Ensure all required information for a complaint file is obtained and properly documented
  • Process customer faxed in orders and quote requests.
  • Develop and possess equipment knowledge to support standard product lines.
  • Develop and possess knowledge to effectively support service parts transactions, such as: Quote and order processing, replacement parts identification, inquiry calls, etc.
  • Process Return Material Authorizations and call tags in accordance to written Service Policy.
  • Investigate and submit special modification requests, as required.
  • Attracts potential sales by suggesting information about other products and services or substitution information. Advises customer of complimentary products or services, the introduction of new products and any special programs being offered.
  • Develop and display solid computer navigation skills pertaining to company utilized systems.
  • Develop and maintain professional relationships with cross functional departments.
  • Complete all required training applicable to assigned position.
  • Exhibit positivity, flexibility, creativity, and a willingness to take on new responsibilities as requested or required.

Qualifications:

  • High School Diploma or equivalent and at least three years of customer service experience/contact center experience required.
  • Associates Degree preferred.
  • Excellent listening skills and superior verbal and written communication skills.
  • Excellent problem solving, organizational and time management skills
  • Ability to prioritize and work multiple activities simultaneously and make self directed decisions.
  • Ability to cope with stressful situations in a professional manner.
  • Well developed keyboarding and personal computer skills.
  • Ability to work various shifts between 8:00am and 7:00pm.
  • Multi-lingual skills a plus.

An Equal Opportunity/Affirmative Action Employer -M/F/Disabled/Vet

Keywords: Invacare, Cleveland , Customer Service Coordinator (remote) (217422-072), Other , North Ridgeville, Ohio

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