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Loss Drafts Representative (REMOTE)

Company: National General Insurance
Location: Cleveland
Posted on: June 12, 2021

Job Description:

Primary Purpose:

Responsible for performing loss draft and property damage requirements including processing documents, ordering and reviewing inspections, working loss draft queues and evaluating exceptions. Support borrowers and contractors by providing detailed information on how to progress a claim file; de-escalate calls and process complaints; handle disbursement of claim funds.

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Follow standard procedural guidelines for performing tasks
  • Respond to written and verbal customer requests, inquiries in a timely and professional manner
  • Validate documents pertaining to claim
  • Order and review inspection results
  • Request claim funds when applicable
  • Update records and note system
  • Build customer service knowledge by taking initiative for learning additional processes, queues and client specific procedures to support customer in secondary areas and provide comprehensive, well informed responses to inquiries
  • Provide assistance and back up as needed to meet client requirements and SLA's
  • Handle other duties/projects based on business needs
  • Ability to work in fast paced environment
  • Able to meet and maintain production standards, non processing time, quality, and attendance guidelines
  • May verify claim check deposits
  • May process draws/draw approvals
  • May assist with cross training inbound representatives on borrower follow up queue
  • May deal with Workforce Management chat monitoring
  • May process payee header requests for claim checks
  • May help with fraud affidavit review and submittal
  • May assist in help desk chats

Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High school diploma or general education degree (GED)
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Must possess effective verbal and written communication skills
  • Sound analytical skills
  • Solid work quality, accuracy and proficiency
  • General system application and processing knowledge

Desired Skills:

  • Bilingual skills, both written and verbal, highly desirable
  • Mortgage Lending Call Center specific experience
  • 1+ years of experience in a Call Center



Keywords: National General Insurance, Cleveland , Loss Drafts Representative (REMOTE), Other , Cleveland, Ohio

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