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Central Scheduler - Temporary - Full Time, Day shift

Company: Steward Health Care System
Location: Warren
Posted on: December 5, 2019

Job Description:

Primary function is to be the liaison for out-patient diagnostic testing. Physician offices will call in requested test and the concierge will complete the request in a timely, courteous manner. To include schedule perform insurance verification, authorization (if applicable), pre-registration and point of service collections of the patient. RESPONSIBILITIES AND MAJOR DUTIES - Observe professional ethics in maintaining confidential information acquired concerning personal, financial, medical or employment status of patients. - Communicate in an acceptable, easily understood manner. - Schedules patients for procedures and treatments. - Understand all preps for any procedures or surgeries and communicate preps to physician offices and or patient at time of scheduling. - Schedule procedures via fax script orders, electronic and includes indexing through SCI Order facilitator. - Registers/Pre-registers patients for hospital services. - Responsible to verify insurance eligibility, including requirements and ensuring pre-authorizations are obtained by contacting physician's offices or review agencies to obtain or ensure the pre-authorization/referrals are in place. - Performs Medical Necessity validation when applicable - Schedule patients accurately with less than a 2% error rate. - Notify case management when an inpatient examination is ordered that is not stat and can be done on an outpatient basis. - Notify physician if surgical procedure ordered meets inpatient only criteria if scheduled as an outpatient. - Perform Point-of-service collection. To collect patient responsibilities over the phone prior to their scheduled appointment. - Requests pertinent documentation, laboratory results and/or orders from physicians based on the test or treatment ordered. - Make copies of all registration forms and forwards to Outpatient registration. - Copy schedule and distribute to appropriate departments at end of day. - Monitor schedules for open time slots and solicit procedures from physician offices to fill empty time slots. - Compile monthly statistics for procedures scheduled during the month by the 3rd of the following month. - Refer all outpatients self pays to the financial counselor for appropriate action. - Performs other duties as assigned. The above statements reflects the general duties considered necessary to describe the principal functions of the job as identified, and shall not be considered as a detailed description of all the work assignments that may be inherent in the job. JOB SPECIFICATIONS EDUCATION AND EXPERIENCE High school graduate or GED. Minimum of 3 year hospital/medical office experience required. A good understanding of medical terminology required. Knowledge of computers and other standard office equipment required. Minimum of 2 years customer service required. Ability to type a minimum of 35 words per minute required. LICENSURE, REGISTRATION AND/OR CERTIFICATION None required for this position. ESSENTIAL KNOWLEDGE AND SKILLS Ability to correctly spell and file. A broad knowledge of medical terminology and insurance billing. Knowledge of ICD-9 and CPT-4 codes preferred.

Keywords: Steward Health Care System, Cleveland , Central Scheduler - Temporary - Full Time, Day shift, Other , Warren, Ohio

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