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Customer Service Representative - Spanish-English Bilingual

Company: TTEC
Location: Westlake
Posted on: December 5, 2019

Job Description:

When everything's connected, how we connect is everything...and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Customer Service Representative with TTEC in Westlake, OH .


About TTEC:
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.


Life at TTEC:
As a global company, we're always on. When one of us is going to bed, a coworker half-way around the world has already had their coffee (or tea) and is ready to grab the baton and run with it. We work at a fast pace around here and we're not one for keeping the status quo. But just because we're busy, it doesn't mean we don't know how to have fun. We're passionate about throwing company events that bring us together to laugh and celebrate each other's achievements. We're also big on taking time out for professional development and giving back. So, if you're looking for a work-life full of purpose, passion and career potential, keep reading...

As a TTEC Customer Experience Champion, You'll Enjoy:
• Fun, talented and witty teammates
• Knowledgeable, encouraging, and present leadership
• Family-friendly environment
• Free-spirited, theme-based employee events
• Diverse and community-minded organization
• Career-growth and lots of learning opportunities for aspiring minds
• And yes...all the competitive performance bonus opportunities and benefits you'd expect

What You'll be Doing:
You take a problem and turn it into a solution. Delivering amazing experiences brings a smile to your face and you find it very rewarding. You'll use your "get it done", high-energy, professional approach to answer in-bound calls (and emails) from customers. You'll help people every single day by taking calls, actively listening to understand customers' needs, and answering questions.

On a typical day, you'll:


• Accept calls from customers
• Effectively resolve issues or concerns
• Gather information from the customer to make appropriate recommendations for new products and services
• Deliver amazing customer service

Why You? What You Bring:
Connections are everything here at TTEC. That means we connect with our customers, our teammates, and most importantly with you. And the ability to connect yourself is what you bring to the table...along with the following:

• Bilingual in English and Spanish
• Computer Savvy and MS Windows competency
• 6 months of customer service and sales experience

Apply Today:
We encourage you to visit us at 830 Canterbury Rd., Westlake, OH 44145 . Mondays through Fridays, 9:00AM - 3:00PM, call 440 250 3320 or apply online today:

  • Click on the Apply Now button.
  • You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.
  • Thank you for applying - it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course). If you're a military veteran, active duty guard or reserves, or a military spouse:
    We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving!

    Career Changers welcome here:
    Time to change your career? Whether you've spent your career on the admin side in receptionist, assistant, or support roles or you've been in retail, restaurant or hospitality, we believe you have the skills it takes to join our customer service teams.

    For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.

    As a condition of employment, TTEC requires all employees hired in the United States to successfully pass a background check, and, depending on the location and client program, to successfully pass a drug screening. TTEC is an Equal Opportunity Employer.

    Escucha activa. Soluci-n de problemas. Servicialidad. Es lo que nos une... - Y tambi-n nos gustar-a que t- te unieras a nosotros ! Deseamos que nos ayudes a brindar una atenci-n excepcional a las y los clientes de TTEC como Representante de atenci-n al cliente en Westlake, OH .



    Sobre TTEC:
    Ayudamos a las marcas globales a brindar un servicio de excelencia a sus clientes, a fomentar la fidelidad de los mismos y hacer crecer su negocio. Nuestra filosof-a est- basada en un principio fundamental: La atenci-n sencilla, inspirada y con sentido humano aporta un valor duradero a todas las personas involucradas en la atenci-n al cliente . Tu puesto trae a la vida ese concepto.



    La vida en TTEC:
    Como compa--a global, estamos siempre en movimiento. Cuando una de nuestras empleadas o empleados se est- yendo a dormir, del otro lado del mundo una compa-era o compa-ero ya bebi- su caf- (o t-) y est- lista/o para iniciar su turno. Trabajamos a un ritmo acelerado y no pretendemos mantener el statu quo. Pero tener mucho trabajo no nos impide divertirnos. Nos encanta llevar a cabo eventos de la compa--a que nos permiten reunirnos y celebrar nuestros logros. Tambi-n nos gusta tomarnos tiempo para desarrollarnos profesionalmente y dar a quienes lo necesitan. Por lo tanto, si est-s buscando una vida llena de prop-sito, pasi-n y posibilidades de carrera, sigue leyendo...

    Como representante de atenci-n al cliente de TTEC, disfrutar-s de:
    • Compa-eras y compa-eros de trabajo divertidos y talentosos
    • L-deres de equipo con experiencia que te motivar-n
    • Ambiente familiar
    • Eventos tem-ticos para el personal
    • Organizaci-n diversa con enfoque comunitario
    • Desarrollo profesional y m-ltiples oportunidades de aprendizaje para personal con ambici-n
    • Y s-...tambi-n los competitivos bonos por desempe-o que esperas

    Tus labores ser-an:
    Convertir los problemas en soluciones. Ofrecer un servicio de excelencia al cliente. Responder llamadas (y correos electr-nicos) de los clientes con un enfoque profesional y proactivo. Ayudar a las y los clientes todos los d-as al responder sus llamadas, y escucharles activamente para comprender sus necesidades y responder a sus preguntas.



    En un d-a normal, t-:


    • Responder-s llamadas de las y los clientes
    • Resolver-s de manera eficaz sus problemas o preocupaciones
    • Recabar-s informaci-n de las y los clientes para hacerles recomendaciones adecuadas sobre nuevos productos y servicios
    • Brindar una extraordinaria atenci-n a las y los clientes

    -Por qu- t-? Lo que necesitamos de ti:
    Audacia, pasi-n y autenticidad. Es lo que nos une en TTEC. -Las siguientes caracter-sticas te describen?

    • Experta/o en inform-tica
    • Escolaridad secundaria o equivalente
    • Uso de MS Windows
    • 6 meses de experiencia en ventas y servicio al cliente

    Post-late hoy:
    Te invitamos a visitarnos en 830 Canterbury Rd., Westlake, OH 44145 . Mondays - Fridays, 9:00AM - 3:00PM, call 440 250 3320 o a postularte en l-nea hoy mismo:
    1. 1. Haz clic en el bot-n Apply now .
    2. 2. -Cu-l es el siguiente paso? Despu-s de haber llenado la solicitud en l-nea, por favor revisa regularmente tu correo electr-nico para obtener instrucciones.
    3. Gracias por postularte: lleg- la hora de compartir esta oportunidad con tu red de contactos y experimentar la alegr-a de trabajar con amigas y amigos (adem-s de nosotros, por supuesto).

    Si eres veterana o veterano militar, miembro activo o reserva de la guardia nacional, o c-nyuge de un/a militar:
    Valoramos tu experiencia y creemos que est-s preparada/o para desempe-arte en el mundo civil y asumir los proyectos m-s innovadores y exigentes de TTEC. Tu experiencia pr-ctica con la globalizaci-n significa que est-s preparada/o para interactuar con nuestros clientes, clientas y personal de todo el mundo. Superar la adversidad y adaptarte al cambio te ha preparado para desempe-arte en nuestro entorno din-mico. Estamos buscando l-deres. Innovadoras e innovadores. Sabemos que ning-n trabajo es tan importante como servir a tu pa-s, pero esperamos que ofrecer una atenci-n de excelencia a las y los clientes sea para ti otro prop-sito importante.

    Buscadoras y buscadores de nuevos caminos son bienvenidas/os:
    -Es tiempo de cambiar de profesi-n? Si te has desarrollado profesionalmente como recepcionista o asistente administrativa/o; en ventas al menudeo; restaurantes o en la industria de la hospitalidad, creemos que posees las habilidades necesarias para unirte a nuestros equipos de atenci-n al cliente.

    Para obtener m-s informaci-n sobre TTEC, visita ttecjobs.com o busca #ExperienceTTEC en redes sociales para participar en la conversaci-n mundial.

    Como requisito para obtener el empleo, TTEC requiere que todo el personal contratado en los Estados Unidos apruebe exitosamente una revisi-n de antecedentes penales y, dependiendo de la sede y la campa-a, tambi-n un an-lisis de detecci-n de drogas. TTEC ofrece igualdad de oportunidades laborales.

Keywords: TTEC, Cleveland , Customer Service Representative - Spanish-English Bilingual, Other , Westlake, Ohio

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