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Program Assistant

Company: Higher Education
Location: Cleveland
Posted on: December 5, 2019

Job Description:

College Now awards nearly $4 million in scholarships to over 1,700 individuals each year. Our scholarship recipients are matched with a volunteer mentor through College Now's Mentoring Program. The Program Assistant provides administrative support to various departments across the organization, with a special focus on the Scholarship and Financial Aid department and the Mentoring Program. The Program Assistant also provides support to the Receptionist with receptionist duties, including answering the main phone line, greeting visitors, handling office incoming and outgoing mail, and maintaining meeting rooms, as well as common break room areas. Essential_Functions Oversee intake of new volunteer mentors for the College Now Mentoring Program, including: * Log new applications and conduct initial outreach to applicants. * Manage phone interview and orientation schedules and our online booking system. * Conduct and log telephone interviews with prospective mentors. * Manage background check screening site, and refer flagged results to Director. * Contact references for mentor applicants, and log reference responses. * Conduct outreach and send reminders to volunteers missing aspects of onboarding. Provide additional support to the Mentoring Program with various tasks, including: * Process intake paperwork for scholarship recipients and mentors joining the Mentoring Program. * Conduct outreach to mentors and students joining the Mentoring Program. * Assist with event planning and logistics for the Mentoring Program. Provide support to the Scholarship processing department with various tasks, including: * Process onboarding paperwork for incoming freshmen and renewal paperwork for upperclassmen students. * Conduct outreach to students missing scholarship paperwork as needed. In coordination with the College Now Receptionist, provide secondary support for receptionist responsibilities as needed, including: * Answer incoming office phone calls to the general phone number and route to appropriate staff. * Collect mail from building mailbox and process incoming mail daily. Process all outgoing mail through the postage machine and deliver to post office daily. * Prepare daily bank deposit for all cash and checks received. * Receive faxes through the fax portal, directing to appropriate person/ department. * Manage, schedule and ensure conference rooms are appropriately stocked with refreshments and supplies for meetings. * Order and maintain break room and general office supplies, ensuring appropriate stock levels for office needs. * Submit work orders to building management for various office maintenance/ repairs and building conference room requests. * Serve as secondary point of contact for calling service for office equipment repairs. Assist various departments across the organization with administrative tasks including ordering materials and supplies, scheduling appointments, filing, and assisting with bulk mailings. Additional_Responsibilities * Perform other similar or related duties as assigned or requested. * Provide support for various College Now events and functions as requested or assigned. * Qualifications The Program Assistant must possess strong organizational skills with the ability to work on multiple tasks in a busy environment, and must be able to work independently as well as on a team. The Program Assistant must have strong oral and written communication skills and interpersonal skills, and be adept at working with individuals from diverse backgrounds. Experience with Microsoft Office (Word, Excel, Outlook and PowerPoint) is required. Office administrative experience is a plus. The position may require occasional evening and weekend hours.

Keywords: Higher Education, Cleveland , Program Assistant, Other , Cleveland, Ohio

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