the smart solution for Cleveland jobs

Senior Technical Support Analyst

Company: CardinalCommerce
Location: Cleveland
Posted on: September 15, 2018

Job Description:

Purpose: The Senior Technical Support Analyst provides intermediate level assistance for issues and the collection, validation and interpretation of data and statistics. They will also analyze and consolidate performance data and statistics. They will work closely with the Customers to report and escalate issues with respect to status and performance. They will support the customer activation and customer support groups in designing integration solutions, troubleshooting issues and analyzing data to contribute to CardinalCommerce goals and initiatives. Essential Functions: Assist with Customer activations Participate in Customer review meetings Support, debug and troubleshoot existing applications and/or database issues. Produce and maintain reports (mainly SQL/MS Excel) to support data and KPI requirements. Analyze transactional data for reporting and troubleshooting Analyze large quantities of data to find trends or patterns of potential issues Design and develop tools for automation and process improvement in various software languages Work with software engineering on issues that cannot be resolved to identify a root cause problem. Develop software user interfaces using internal tools and frameworks Support, maintain and document software functionality Design or develop automated testing tools Additional Responsibilities: Other Duties as assigned by management Competencies: Intermediate knowledge of web based, service-oriented application development Great written communication skills Motivated, self-starter, willing to learn new programs Takes the initiative to research and learn on their own Demonstrates attention to detail; listens and requests clarification Contributes to building a positive team spirit Puts success of team above own interests Displays passion and optimism; inspires respect and trust Follows policies and procedures Supports organization's goals and values Knowledge/Skills/Abilities: Required: Bachelor's degree from four-year college, or university; Computer Science or similar technology discipline o In lieu of a degree, four (4) or more years related experience and/or training; or equivalent combination of education and experience. At least 3 years in the below: o Experience diagnosing, reporting, tracking and resolving software issues o Experience working in a variety of programming languages o Experience working in a variety of environments Windows, Linux o Experience working with data using TSQL o Programming experience - C#, Java, HTML, XML, JavaScript, SQL, JQuery, CSS, AJAX, HTML, XSL, Perl, PHP Ability and desire to write practical scripts (ex: Perl, Python, Ruby) to address immediate needs. Demonstrated software development and technical skills Ability to use MS Office products. Physical Demands: Frequent sitting, walking, standing

Keywords: CardinalCommerce, Cleveland , Senior Technical Support Analyst, IT / Software / Systems , Cleveland, Ohio

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other IT / Software / Systems Jobs

Java Programmer -
Description: Key Qualifications:Minimum Education: br Bachelors Years of Experience:
Company: Relode
Location: Livonia
Posted on: 09/23/2018

C++ Software Engineer with Security Clearance
Description: Radiant Solutions is looking for a C Software Engineer at our Ann Arbor area location. This position involves working with a massive C codebase, and you must be willing to dive right in The selected (more...)
Company: Radiant Solutions
Location: Ann Arbor
Posted on: 09/23/2018

Android Developer (W2 Visa Independent)
Description: Position: Android Developer W2 Visa Independent Location: Dearborn, MI
Company: Burgeon IT Services
Location: Dearborn
Posted on: 09/23/2018

Intermediate Software Engineer
Description: Take your place among the best in the business, and grow your career with PA Solutions, an ATS Automation Company. Join an environment where a passion for innovation combines with an uncompromised commitment (more...)
Company: PA Solutions
Location: Detroit
Posted on: 09/23/2018

Data Developer Specialist
Description: Key Qualifications:Skills: br Athena, Cerner, Epic, Microsoft SQL , Business Intelligence Minimum Education: br Bachelors Years of Experience: br 2 years Languages: br English About this Company: (more...)
Company: Relode
Location: Livonia
Posted on: 09/23/2018

Satellite TV Technician/Installer Jobs
Description: Job Duties and Responsibilities br br Do you enjoy physical indoor/outdoor work, talking with people, providing customer service and learning new technologies Are you seeking an opportunity where (more...)
Company: DISH
Location: Burbank
Posted on: 09/23/2018

Associate Level Software Developer
Description: Revature has partnered with a Fortune 500 company to find and develop a strong team of 20 Entry Level Software Engineers to work on next gen software solutions. This is an excellent opportunity for an (more...)
Company: Revature
Location: Sterling Heights
Posted on: 09/23/2018

IBM Middleware System Engineer
Description: NTT DATA, Inc. currently seeks a ---IBM Middleware System Engineer--- to join our team in ---Detroit, MI---. Qualifications:
Company: mRoads
Location: Detroit
Posted on: 09/23/2018

Full Time Faculty / Program Director - Pharmacy Technology
Description: Requisition ID:--req342 Job Title:--Full Time Faculty / Program Director - Pharmacy Technology Department:--Health Careers Location:--Main Campus Employment Type:--Regular Compensation Type:--Salary Compensation (more...)
Company: Henry Ford College
Location: Dearborn
Posted on: 09/23/2018

Linux Hadoop Administrator
Description: Key Responsibilities: ATR Will be administrating the entire big data stack on 18 servers --- 2 head servers and 16 worker servers along with the Linux servers. Responsible for all technical aspects of (more...)
Company: Quadax
Location: Cleveland
Posted on: 09/23/2018

Log In or Create An Account

Find us on Facebook

Find us on LinkedIn

Get the latest Ohio jobs by following @recnetOH on Twitter!

Cleveland RSS job feeds