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Senior Technical Support Analyst

Company: CardinalCommerce
Location: Cleveland
Posted on: September 15, 2018

Job Description:

Purpose: The Senior Technical Support Analyst provides intermediate level assistance for issues and the collection, validation and interpretation of data and statistics. They will also analyze and consolidate performance data and statistics. They will work closely with the Customers to report and escalate issues with respect to status and performance. They will support the customer activation and customer support groups in designing integration solutions, troubleshooting issues and analyzing data to contribute to CardinalCommerce goals and initiatives. Essential Functions: Assist with Customer activations Participate in Customer review meetings Support, debug and troubleshoot existing applications and/or database issues. Produce and maintain reports (mainly SQL/MS Excel) to support data and KPI requirements. Analyze transactional data for reporting and troubleshooting Analyze large quantities of data to find trends or patterns of potential issues Design and develop tools for automation and process improvement in various software languages Work with software engineering on issues that cannot be resolved to identify a root cause problem. Develop software user interfaces using internal tools and frameworks Support, maintain and document software functionality Design or develop automated testing tools Additional Responsibilities: Other Duties as assigned by management Competencies: Intermediate knowledge of web based, service-oriented application development Great written communication skills Motivated, self-starter, willing to learn new programs Takes the initiative to research and learn on their own Demonstrates attention to detail; listens and requests clarification Contributes to building a positive team spirit Puts success of team above own interests Displays passion and optimism; inspires respect and trust Follows policies and procedures Supports organization's goals and values Knowledge/Skills/Abilities: Required: Bachelor's degree from four-year college, or university; Computer Science or similar technology discipline o In lieu of a degree, four (4) or more years related experience and/or training; or equivalent combination of education and experience. At least 3 years in the below: o Experience diagnosing, reporting, tracking and resolving software issues o Experience working in a variety of programming languages o Experience working in a variety of environments Windows, Linux o Experience working with data using TSQL o Programming experience - C#, Java, HTML, XML, JavaScript, SQL, JQuery, CSS, AJAX, HTML, XSL, Perl, PHP Ability and desire to write practical scripts (ex: Perl, Python, Ruby) to address immediate needs. Demonstrated software development and technical skills Ability to use MS Office products. Physical Demands: Frequent sitting, walking, standing

Keywords: CardinalCommerce, Cleveland , Senior Technical Support Analyst, IT / Software / Systems , Cleveland, Ohio

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