GCC Service Desk Analyst I
Company: Acuative Corporation
Location: Strongsville
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Job Description Service Desk
Analyst I – 3rd shift 11:00 PM – 7:30 AM Sun- Thurs The Service
Desk Analyst I provides a single point of contact to the
organization for information technology related problems. Assist
business customers with telephone, email or trouble ticket
enquiries to resolve or escalate IT systems issues and problems.
Provide support and incident management and client communications
for IT systems faults and service request. Preferrable of 1-2
years’ experience Complete all mandatory Information Security &
Compliance training Functions: First Level support for any
information technology issue and problem following set processes
and procedures Provide assistance by phone, email and/or using a
ticketing management system Respond to alerts in a monitoring or
management tool Incident que management Documentation for updates
on internal knowledge base resolution and details End user password
updates Manage critical incidents, escalations, and determine
incident scope and impact Update tickets timely Maintain status
reports Liaison between customer and technical teams Applicants
should have Preferred Associate’s degree or equivalent work
experience Knowledge of WAN/LAN environments Basic knowledge of
routers, switches, servers, Telco circuits such as T1, T3, DS1,
DS3, etc. Knowledge of servers, desktop hardware, and software and
can perform basic troubleshooting Ability to understand ITIL to
thoroughly understand business processes and discern system issues
from process issues Understanding of ITIL Processes and Procedures
Customer-focused Ability to multitask Sunday - Thursday (11:00 PM -
7:30 AM)
Keywords: Acuative Corporation, Cleveland , GCC Service Desk Analyst I, IT / Software / Systems , Strongsville, Ohio
