Customer Technical Specialist III (Must hold active Secret Security Clearance)

Company: NANA Regional Corporation
Location: Cleveland
Posted on: September 21, 2023

Job Description:

Customer Technical Specialist III (Must hold active Secret Security Clearance) in Cleveland , Ohio Work Where it MattersSAVA, an Akima company, is not just another global services contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.At SAVA, the work you do every day makes a difference in the lives of our 15,000 I--upiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.For our shareholders , SAVA provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.For our government customers , SAVA delivers global solutions that enhance business processes, lower costs, and take on today's missions with greater opportunity, agility, and strength.As a SAVA employee , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.Job Summary:SAVA is seeking a Service Desk Analyst to join our team of qualified, diverse individuals serving the United States Coast Guard IMS program. Qualified applicants will provide tier 1 enterprise engineering, operations, and maintenance support services in both unclassified and classified elements of the computing environment. Applicants will work through a modernization and consolidation of the operational environment under a common technology framework to better support the services provided to the United States Coast Guard.Job Responsibilities:Provide tier 1 Remote Support, Desktop Support and Field Technician Support.Troubleshoot and maintain Microsoft Office 365 Suite and Windows Operating Systems.Utilize Role Based Access Control (RBAC) to determine an end user's authorized network access.Coordinate Hardware delivery, maintenance, installations, and upgradesPerformed software installations and remediation to ensure application reliability.Responsible for account management (password reset, account maintenance)Create email accounts, change status in Active DirectoryMonitor, manage, and secure employees' mobile device.User support for network and desktop hardware and software complication and trainingDiagnose IT and network problems and recommend and/or implement solutions.Implemented Virtual Desktop infrastructure allowing virtual desktop management.Minimum Qualifications:HS Diploma or GED or 3 years of relevant experienceU.S. Citizenship required; must hold active Secret (or higher) clearanceComfortable working in and assisting clients through service desk software, in addition to other remote access desktop programsExperience working with various Microsoft Windows operating systemsProfessional written and interpersonal skills are essential when communicating with ClientsExperience installing and configuring computer systems and applicationsDesired Qualifications:1 years of proven experience in a heavy customer focus position involving and technical knowledge and servicesITIL foundation certification or familiarity with ITIL methodologies and best practicesTime-management skills and the ability to establish reasonable and attainable deadlines for resolution.Industry-specific certification may be required.We are an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contact information).
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Keywords: NANA Regional Corporation, Cleveland , Customer Technical Specialist III (Must hold active Secret Security Clearance), IT / Software / Systems , Cleveland, Ohio