Field Service Specialist
Company: Gateway Recruiting, INC.
Location: Cleveland
Posted on: May 29, 2023
Job Description:
- -Job Summary:The Field Service Specialist will report to the
Director of Supply Chain and is an expert in installing,
maintaining, and servicing Company devices. The role includes
traveling to customer's sites for installation, maintenance,
upgrades, and service as well as supporting tradeshows and
assemblies at the company's production site.Job
Responsibilities:
Provide efficient service to
customers. Work with engineering on troubleshooting and service
repair needs on designated equipment.Keep up-to-date administrative
responsibilities as it relates to the service of the equipment and
repair details with internal service report structure in a timely
manner.Work with Supply Chain/IT on part needs and efficient manner
of trunk stock. Responsible for aiding in the assembly and testing
of new systems at company headquarters per quality
procedures.Develop cross-functional relationships to successfully
drive customer support.Skills and Experience:
Experience diagnosing and repairing
IT equipment.PC build, setup, networking, and configuration
knowledge. Good understanding of IT knowledge as it relates to
computer functionality, Windows OS experience preferred.Strong
interpersonal, administrative, and communication skills.Ability to
effectively utilize time management to meet customer
expectations.Proficient troubleshooting/problem-solving experience.
Education:
2+ years of field service technician
experienceAssociate's or Bachelor's degree in a relevant
technical/electrical field or, equivalent certificationPhysical
Requirements:
Prolonged periods of standing and
working at a computerAble to lift 40 lbs.Travel up to 70% -
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Keywords: Gateway Recruiting, INC., Cleveland , Field Service Specialist, IT / Software / Systems , Cleveland, Ohio
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