Field Technical Support

Company: Aston Carter
Location: Uniontown
Posted on: March 19, 2023

Job Description:

Technical Administrative Support Opportunity:

• Mon-Fri, 1st shift
• Long term job opportunity
• MUST be able to type 40-50+ WPMDescription:
  • Utilize multiple software systems to define, program, and process new alarm installations.
  • Provide technical support to field technicians and customers by troubleshooting programming problems and interpreting incoming data.
  • Assist field technicians with the installation of alarm equipment through programming multiple types of alarm panels.
  • Perform system tests with technicians and customers.
  • Verify alarm program information to ensure proper responses, essential alarm functions, and correct customer options.
  • Test equipment with customer or field associates for verification of proper operation of alarm equipment
  • Utilize several software programs to upload and download essential data to alarm program boards.
  • Edit and maintain video router information.
  • Receive and enter zone descriptions, instructions and responses into MAS once individual zones have been tested from the install site.
  • Answer incoming calls from customers to activate Pending Install accounts and verify procedures and dispatch instructions.
  • Process and maintain cellular account information by placing service calls to technicians to check the cell backup unit for excessive airtime.
  • Follow up on pending installation accounts over one year old by verifying with sales representatives, customers, field technicians, and managers.
  • Process Remote Programming change requests by downloading to alarm panels. Includes pin number changes, user updates. Inform customers of prices for customer options such as remote programming.
  • Remote arm and disarm customer panels.
  • Troubleshoot alarm program problems, for field technicians and customers, such as test timer reporting, open and close reports, all zone reporting functions.
  • Assist customer with arming, disarming, and pin number changes over the phone.
  • Handle confidential customer paperwork & emails.Qualifications:
    • High School diploma/equivalent required, Associates degree preferred
    • 3-5 years of Administrative/Technical Support experience
    • Skilled in process documentation, project tracking, and prioritization
    • Exceptional customer communication skills
    • PLUS: Knowledge of MAS, MASVideo, Bosch RPS, Honeywell COMPASS, DMP Remotelink, Pacom GMS, GE Enterprise, GE DL900, DSL, LFAS, NAPCO About Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you. At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Cleveland , Field Technical Support, IT / Software / Systems , Uniontown, Ohio