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Company: GED Integrated Solutions Inc
Location: Solon
Posted on: November 26, 2022

Job Description:

As an Automation Field Service Technician, you are a member of our Customer Service department and your goal is to provide exceptional service to our world class Customers. Working as a first line response to customer's needs on-site you will communicate in an open, helpful, and engaging manner with your focus being on finding the right solution for each customer. You will connect with our customers to address questions and resolve various problems, on both installation as well as repair and maintenance assignments. Additionally, you will always be on the lookout for preventative measures you can take, escalate issues, and serve as an ambassador for the GED brand. Your goal is to keep our customers completely assured and satisfied through your technical expertise and consistent and constant communication.

Responding to customer installation, maintenance, and service calls promptly and effectivelyInstallations and commissioning new automation and/or complex production lines at customer locations including:Set up of mechanical workings.Set up controls (electrical, electronic, PLC, and pneumatic).Perform technical after sales services at customer locations such as: Inspections, troubleshooting, and training. Recognize and recommend preventative and/or corrective maintenance. Installing upgrades and carrying out revisions. Maintain paperwork requirements such as timesheets, work orders and service reports; noting any follow-up or safety concerns needing to be addressed.Maintain customer relations, understand company service and equipment offerings, recognize customer needs and make recommendations to promote company revenue growth.Manage expenses.All other duties as assigned.QualificationsEducation Associate's Degree in Mechanical or Electrical Technology, or 5+ years equivalent experience. Specialized Knowledge Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance. Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services. Design - Knowledge of design techniques, tools, and principals involved in production of precision technical plans, blueprints, drawings, and models. Skills Equipment Maintenance - Performing routine maintenance on equipment and determining when and what kind of maintenance is needed. Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance. Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Repairing - Repairing machines or systems using the needed tools. Abilities The ability to listen to and understand information and ideas presented through spoken words and sentences. To imagine how something will look after it is moved around or when its parts are moved or rearranged. To communicate information and ideas in speaking so others will understand. To apply general rules to specific problems to produce answers that make sense. Desired Characteristics Attention to Detail Analytical Thinking Dependability Integrity Adaptability/Flexibility Initiative Independence Experience Minimum 2 years' experience in controls, mechanics, and pneumatics desired. Experience with robotics would be preferred. Minimum 2 years' experience in mechatronics and machinery maintenance desired. Working Conditions and Physical Requirementso Up to 60-70% travel throughout US, Mexico, and Canada.o Valid Drivers' License required.o Ability to obtain passport required.PI196232451

Keywords: GED Integrated Solutions Inc, Cleveland , ROBOTIC (ABB) PROGRAMMER - FIELD TECHNICIAN, IT / Software / Systems , Solon, Ohio

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