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Technical Services Manager (Slots/Gambling)

Company: Arrow International
Location: Cleveland
Posted on: September 24, 2022

Job Description:

The Service Manager is responsible for managing and directing, an assigned team of field service technicians to ensure delivery and service to client contractual obligations The service manager is responsible for coaching their field service team on best practices and maintaining minimal work error rates.Arrow International is the world's largest manufacturer and supplier of charitable gaming products and solutions, and is headquartered in Cleveland, OH. We produce and distribute a wide array of products include consumables (pull tab tickets, bingo paper and ink, etc.) as well as world class, state-of-the-art, electronic gaming products. Our products are sold, installed, and operated in numerous social and gaming venues around the world. We continue to grow at a record pace and offer this exciting career opportunity to join our team where we are focused on attracting and engaging exceptional talent, empowering colleagues to achieve fulfilling careers, and creating fun and engaging products that are second to none for our customers.Essential Job Duties and Responsibilities:

  • Responsible for day-to-day operations of assigned location and/or department. Provide solutions to external and internal customers.
  • Mentor and coach team of technicians; Audit performance quality and build training plans for direct reports. Ensure staff is motivated and productive.
  • Schedule work of teams and coordinate schedules for external locations.
  • Apply industry knowledge to offer technical / practical options to both internal and external customers; Prepare and review quotes; perform job walks as required; review test reports; audit field work for quality.
  • Cultivate and maintain customer relationships with internal customers, external customers, and vendors. Conduct client communication in a highly customer service-oriented manner.
  • Responsible for reviewing jobs to ensure the job meets or exceeds profitability goals.
  • Ensure continuous improvement strategic business initiatives are developed and implemented.
  • Prepare variety of reports as assigned.
  • Work may require flexible hours, weekends, holidays, and night work to work, coordinate and/or communicate location business needs.
  • Observe all safety rules and Best Practices; Follow all company policies and procedures.
  • Other duties as assigned.Required Experience and Qualifications:
    • 5+ years experience leading a team in service/delivery environment
    • Thorough understanding of Arrows product and technology offerings and ability to troubleshoot complex business issues.
    • Associate degree required bachelors degree preferred
    • Work may require flexible hours, weekends, and holidays. Must be available for out-of-town work.
    • Proven leadership and mentoring skills.
    • Strong communication (written and oral).
    • Able to meet deadlines and handle multiple tasks.
    • Strong oral and written communication skills.
    • Able to work with various people throughout the organization-Customer Focused.
    • Focus on accuracy and efficiencies.Arrow International, Inc. is an Equal Opportunity Employer. It is the policy of Arrow International, Inc. and all of its subsidiary companies and affiliates to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information or any other characteristic protected by law. Arrow International prohibits any such discrimination or harassment.Qualified MILITARY VETERANS are welcome and strongly encouraged to apply.Powered by JazzHR
      PI191765469

Keywords: Arrow International, Cleveland , Technical Services Manager (Slots/Gambling), IT / Software / Systems , Cleveland, Ohio

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