Field Technical Support Representative

Company: Kforce Technology
Location: Cleveland
Posted on: August 7, 2022

Job Description:

RESPONSIBILITIES:Kforce is immediately adding a full-time Field Technical Support Representative VI in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Cleveland, OH. Essential Duties: The Field Technical Support Representative will be participating in training to gain knowledge and expertise on Indigo digital presses technology Handle customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures Provide software service, pre- sales, post-sales support Deliver services to large enterprise complex or corporate As a Field Technical Support Representative, you will deliver services to large enterprise, complex or corporate accounts Use proactive monitoring procedures/tools to identify problem prevention opportunities Schedule and participate in on-site account support meetings both internal and external Possible for relocation if needed Job Requirements:REQUIREMENTS: Minimum Vocational/Diploma/Associate degree (technical field) with 3-5 years of experience Experience with support of full range of company products Strong technical and communication kills and ability to improvise Strong customer relationship skills & ability to manage complex Customer problems Good teamwork with peers and company personnel Demonstrate consistent, acceptable performance Advanced technical troubleshooting and excellent communication skills Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Kforce Technology, Cleveland , Field Technical Support Representative, IT / Software / Systems , Cleveland, Ohio