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Technical Support Engineer

Company: CGTech
Location: Cleveland
Posted on: August 7, 2022

Job Description:

About CGTechCGTech is a software development company at the forefront of simulation technology for manufacturing. Established in 1988, our team has continuously evolved our core product, VERICUT, to remain the industry leader. We sell globally to companies of all types and sizes, with much of our business conducted with the aerospace, automotive and medical industries.
We are all surrounded by objects that are manufactured, and manufacturing drives everything that we have. CGTech incorporates cutting-edge technology into regular manufacturing processes and optimizes production by enhancing accuracy, efficiency and sustainability.
Working at CGTech gives you the chance to be a part of a collaborative team that is transforming the future of manufacturing. We are a team of puzzle-solvers, optimizers and creators. With offices worldwide, we are excited to expand our dynamic team.
SummaryThe Technical Support Engineer works with clients and colleagues to provide direct technical support and to create virtual CNC machines for simulating their manufacturing processes.

  • Support customers in maximizing benefits and implementation of VERICUT software
  • Provide technical support to customers, sales engineers, and partners
  • Build VERICUT Machine Configurations (VMCs) for customers and independently follow up for Service deliverables
  • Log and track software change requests
    • BS in Mechanical Engineering or related field, or relevant experience
    • 4-6 years of practical working experience in 5 axes CNC programming
    • Proficient in CAD/CAM programming with an emphasis on 5 axes CAM expertise and maintaining tooling and related fixtures, setup, part modeling, assembly
    • Experience and knowledge of Fanuc, Siemens, and other controls
    • Excellent communication and interpersonal skills
    • Excellent problem-solving and troubleshooting skills
    • Strong project management skills
    • Motivated self-starter
    • Willingness to travel up to 20%
      Preferred Qualifications
      • Recent experience with VERICUT
      • Milling and turning experience
      • Knowledge of metal removal optimization
      • Post processor experience
      • Computer programming skills
      • Fluent in Spanish
        Employee Benefits
        • Medical, Dental and Vision insurance for employees + dependents (Premiums 100% paid for by CGTech!)
        • 401k plan with 50% company match
        • 17 days of PTO per year
        • 7 paid holidays per year
        • Life Insurance
        • Quarterly bonus

Keywords: CGTech, Cleveland , Technical Support Engineer, IT / Software / Systems , Cleveland, Ohio

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