Technical Specialist
Company: Quest Diagnostics
Location: Deerfield
Posted on: June 25, 2022
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Job Description:
Technical SpecialistBasic Purpose:The Technical Specialist is in
a Software Engineering developmentand support role. This includes,
but isn't limited to, application specificproject management,
application development, release management, performancetesting,
vendor relations, process-oriented task and issue
troubleshooting.The Technical Specialist will monitor tickets for
severityand impact; provide software support for existing
applications; resolve andanalyze problems and requirements;
research and design short-term and long-termsolutions; monitor
issues for trends; and convert tickets to projects whenrequired;
develop and execute unit, system, and user acceptance test
plans;develop functional and design specifications; manage projects
tocompletion.This role will be responsibleto continually drive
software improvements of multiple enterprise-wide systemsacross all
of IT operational applications and ensure seamless support of
ourcustomers.Utilize helpdesk ticketing system to record and track
dailysupport activities and investigation of customer issues.Duties
andResponsibilities:Respond to issues in accordance with
established Standard Operating Procedures and Service Level
AgreementsCommunicate proactively with Business to assess issues
and provide periodic status updates, both short-term and long-term
Perform assessment analysis to identify scope of problems and
escalate recurring issues to managementSupport Problem Management
calls; provide technical skills to research issues as required and
participate on escalations and issue resolution teams to address
chronic, priority issuesProactively monitor application error logs
and resolve issues as requiredAnalyze issues by performing root
cause analysis; research, design, and code short-term and long-term
solutions Maintenance of existing integration code with
enhancements and improvementsKeep abreast of the new Quest
Diagnostics technologies and organizational impactDemonstrate
ability to communicate effectively with all levels, including
customers, technical personnel, and
managementQualifications:Education Preferred: Preferred- BS/BA
degree in Computer Science/Information Systems or related field,
orequivalent combination of education and work experienceWork
Experience: 3-5years experience in technical support and
troubleshooting of multipleenterprise wide systems 3to 5 years
Customer Service experiencePreferred 5 years .Net development
experience5+ years healthcare development experienceExperiencewith
ticketing systems such as SalesForce preferredOther: Shouldpossess
a working knowledge of web-based applicationsShouldpossess a
working knowledge of relational databasesApplicationexperience with
MS Windows, MS Office, MS Teams, MS Outlook, and
wirelesscommunications/mobile device managementExcellentproficiency
in problem solving and troubleshooting production
issuesExcellentprogram debugging and proficiency in troubleshooting
production issuesExcellentinterpersonal and communication
skillsExcellentorganizational, time management, customer service,
prioritization, andmulti-tasking skills Excellentknowledge of and
proficiency in the software development lifecycle phases,project
management, process management and change managementPreferred-
Development of software solutions utilizing a variety of
programminglanguages including SQL, C#, Perl, Java, JavaScript,
etc.Preferred- Knowledge of HTML, HL7, XML, JSON, Wiki,
etc.Preferred- Knowledge of Linux and Windows operating
systemsInfrequentrotational weekend/holiday support on-call as
neededDayShift Hours - Slight change in shift hours may be required
to provideadequate overlap of support coverageCompetencies:Learning
on the Fly; Decision Quality;Priority Setting; Customer Focus;
Problem Solving; Informing; TechnicalLearning; Functional/Technical
Skills Look for more than answers.Patients and Physicians rely on
our diagnostic testing, information and services to help them make
better healthcare decisions. These are often serious decisions with
far reaching consequences, and require sensitivity, tact and a
clear dedication to service. It's about providing clarity and
hope.You will work for the world leader in the industry, with a
career where you can expand your skills and knowledge. You'll have
a role where you can act with professionalism, you can inspire
colleagues, and you can care about the work we do and the people we
serve. At Quest, we are on a continuous journey of discovery and
development. It's this attitude that has made us an industry leader
and the #1 Diagnostic Lab in the US. For those joining us, we offer
exciting and fast moving career opportunities where you can affect
change at a rate unheard of in many organizations of our size and
scope. While we invest in and develop technology to drive our
innovations, our ongoing success relies on our people. JOB
SUMMARY:
Keywords: Quest Diagnostics, Cleveland , Technical Specialist, IT / Software / Systems , Deerfield, Ohio
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