Technical Specialist

Company: Quest Diagnostics
Location: Deerfield
Posted on: June 25, 2022

Job Description:

Technical SpecialistBasic Purpose:The Technical Specialist is in a Software Engineering developmentand support role. This includes, but isn't limited to, application specificproject management, application development, release management, performancetesting, vendor relations, process-oriented task and issue troubleshooting.The Technical Specialist will monitor tickets for severityand impact; provide software support for existing applications; resolve andanalyze problems and requirements; research and design short-term and long-termsolutions; monitor issues for trends; and convert tickets to projects whenrequired; develop and execute unit, system, and user acceptance test plans;develop functional and design specifications; manage projects tocompletion.This role will be responsibleto continually drive software improvements of multiple enterprise-wide systemsacross all of IT operational applications and ensure seamless support of ourcustomers.Utilize helpdesk ticketing system to record and track dailysupport activities and investigation of customer issues.Duties andResponsibilities:Respond to issues in accordance with established Standard Operating Procedures and Service Level AgreementsCommunicate proactively with Business to assess issues and provide periodic status updates, both short-term and long-term Perform assessment analysis to identify scope of problems and escalate recurring issues to managementSupport Problem Management calls; provide technical skills to research issues as required and participate on escalations and issue resolution teams to address chronic, priority issuesProactively monitor application error logs and resolve issues as requiredAnalyze issues by performing root cause analysis; research, design, and code short-term and long-term solutions Maintenance of existing integration code with enhancements and improvementsKeep abreast of the new Quest Diagnostics technologies and organizational impactDemonstrate ability to communicate effectively with all levels, including customers, technical personnel, and managementQualifications:Education Preferred: Preferred- BS/BA degree in Computer Science/Information Systems or related field, orequivalent combination of education and work experienceWork Experience: 3-5years experience in technical support and troubleshooting of multipleenterprise wide systems 3to 5 years Customer Service experiencePreferred 5 years .Net development experience5+ years healthcare development experienceExperiencewith ticketing systems such as SalesForce preferredOther: Shouldpossess a working knowledge of web-based applicationsShouldpossess a working knowledge of relational databasesApplicationexperience with MS Windows, MS Office, MS Teams, MS Outlook, and wirelesscommunications/mobile device managementExcellentproficiency in problem solving and troubleshooting production issuesExcellentprogram debugging and proficiency in troubleshooting production issuesExcellentinterpersonal and communication skillsExcellentorganizational, time management, customer service, prioritization, andmulti-tasking skills Excellentknowledge of and proficiency in the software development lifecycle phases,project management, process management and change managementPreferred- Development of software solutions utilizing a variety of programminglanguages including SQL, C#, Perl, Java, JavaScript, etc.Preferred- Knowledge of HTML, HL7, XML, JSON, Wiki, etc.Preferred- Knowledge of Linux and Windows operating systemsInfrequentrotational weekend/holiday support on-call as neededDayShift Hours - Slight change in shift hours may be required to provideadequate overlap of support coverageCompetencies:Learning on the Fly; Decision Quality;Priority Setting; Customer Focus; Problem Solving; Informing; TechnicalLearning; Functional/Technical Skills Look for more than answers.Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It's about providing clarity and hope.You will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You'll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve. At Quest, we are on a continuous journey of discovery and development. It's this attitude that has made us an industry leader and the #1 Diagnostic Lab in the US. For those joining us, we offer exciting and fast moving career opportunities where you can affect change at a rate unheard of in many organizations of our size and scope. While we invest in and develop technology to drive our innovations, our ongoing success relies on our people. JOB SUMMARY:

Keywords: Quest Diagnostics, Cleveland , Technical Specialist, IT / Software / Systems , Deerfield, Ohio