Technical Support Engineer - US (Remote)
Company: Nozomi Networks
Location: Cleveland
Posted on: June 25, 2022
Job Description:
We are proud of what we do, we obsess over our customers and are
passionate about protecting what matters most. With 100% customer
retention and 4.9 on the Glassdoor scale, we are a force to be
reckoned with and the future looks extremely exciting for existing
and new Nozomiers.
We're looking for an experienced Technical Support Engineer to
execute on delivering excellent support to resolve technical issues
and bring about improvements in processes with autonomy.
Location: Remote - US Remote
Requirement: Must be US Citizen
What You Will Do
- Provide post-sales break-fix, consulting, and collaboration
with all stakeholders to resolve technical issues.
- Perform exceptional customer service relating to infrastructure
design, deployment, testing and verification, as well as
optimization as needed.
- Drive interactions with customers for resolution of issues
while interacting internally with Product and Engineering Teams as
needed.
- Develop and maintain core competency on Nozomi Networks entire
product line and technologies.
- Create knowledge base content where none exists while updating
existing to correctly position solutions.
- Understanding of critical account infrastructure and technical
environments.
- Provide white-glove treatment for critical accounts.
- Replicate and reproduce customer issues in the lab prior to
escalating issue internally.
What You Will Bring
- Proven experience working in customer-facing roles as Technical
Support Engineer or Systems Engineer.
- Experience in network security in a support, design,
consultancy or operations role.
- Strong knowledge of Unix Systems, virtualization technologies,
scripting, and API integrations.
- Knowledge of common networking, security protocols and
applications.
- Detailed technical experience in installations, configuration
and operation of security appliances in large complex
environments.
- Strong knowledge of information security principles.
- Excellent troubleshooting skills.
- Strong communication (written/verbal) and presentation
skills.
- Solid working proficiency in both written and spoken
English.
- Ability to operate in settings with strong confidentiality and
data privacy protocols.
- Ability to understand C++
Knowledge
- Comfortable using FreeBSD.
- Knowledge of PostgreSQL.
- Experience with Ruby.
- Bachelor's Degree (or equivalent) in Computer Engineering (CE),
or Computer Science (CS) or equivalent
education/training/experience.
- Experience in the field of ICS (Industrial Control Systems)
security projects.
About Us
Nozomi Networks (
Compensation
Here at Nozomi, we are proud of our culture. We work hard, have fun
and support & challenge each other. We love what we do and want the
environment we work in to be the best.
- Highly competitive salary
- Competitive ownership opportunity through employee stock option
plan
By hitting the 'Apply Now' button and submitting your application,
you agree with the storage and handling of your data by us in
accordance with our
Keywords: Nozomi Networks, Cleveland , Technical Support Engineer - US (Remote), IT / Software / Systems , Cleveland, Ohio
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