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Technical Support Engineer - US (Remote)

Company: Nozomi Networks
Location: Cleveland
Posted on: June 25, 2022

Job Description:

We are proud of what we do, we obsess over our customers and are passionate about protecting what matters most. With 100% customer retention and 4.9 on the Glassdoor scale, we are a force to be reckoned with and the future looks extremely exciting for existing and new Nozomiers.

We're looking for an experienced Technical Support Engineer to execute on delivering excellent support to resolve technical issues and bring about improvements in processes with autonomy.

Location: Remote - US Remote

Requirement: Must be US Citizen

What You Will Do

  • Provide post-sales break-fix, consulting, and collaboration with all stakeholders to resolve technical issues.
  • Perform exceptional customer service relating to infrastructure design, deployment, testing and verification, as well as optimization as needed.
  • Drive interactions with customers for resolution of issues while interacting internally with Product and Engineering Teams as needed.
  • Develop and maintain core competency on Nozomi Networks entire product line and technologies.
  • Create knowledge base content where none exists while updating existing to correctly position solutions.
  • Understanding of critical account infrastructure and technical environments.
  • Provide white-glove treatment for critical accounts.
  • Replicate and reproduce customer issues in the lab prior to escalating issue internally.
    What You Will Bring
    • Proven experience working in customer-facing roles as Technical Support Engineer or Systems Engineer.
    • Experience in network security in a support, design, consultancy or operations role.
    • Strong knowledge of Unix Systems, virtualization technologies, scripting, and API integrations.
    • Knowledge of common networking, security protocols and applications.
    • Detailed technical experience in installations, configuration and operation of security appliances in large complex environments.
    • Strong knowledge of information security principles.
    • Excellent troubleshooting skills.
    • Strong communication (written/verbal) and presentation skills.
    • Solid working proficiency in both written and spoken English.
    • Ability to operate in settings with strong confidentiality and data privacy protocols.
    • Ability to understand C++
      • Comfortable using FreeBSD.
      • Knowledge of PostgreSQL.
      • Experience with Ruby.
      • Bachelor's Degree (or equivalent) in Computer Engineering (CE), or Computer Science (CS) or equivalent education/training/experience.
      • Experience in the field of ICS (Industrial Control Systems) security projects.
        About Us

        Nozomi Networks (


        Here at Nozomi, we are proud of our culture. We work hard, have fun and support & challenge each other. We love what we do and want the environment we work in to be the best.
        • Highly competitive salary
        • Competitive ownership opportunity through employee stock option plan
          By hitting the 'Apply Now' button and submitting your application, you agree with the storage and handling of your data by us in accordance with our

Keywords: Nozomi Networks, Cleveland , Technical Support Engineer - US (Remote), IT / Software / Systems , Cleveland, Ohio

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