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Technical Associate Specialist EC - Deskside

Company: AAA East Central
Location: Independence
Posted on: May 16, 2022

Job Description:

Technical Associate Specialist EC - DesksideThe Automobile Club of Southern California has an excellent opportunity for an EC Deskside PC Specialist to join our team. If you are a career-minded, service-driven professional looking to join a fast-paced organization then you have The Automobile Club of Southern California is part of the largest federation of AAA clubs in the nation.
Under general direction, uses and applies principles, theories, concepts, and techniques to integrate technology into business solutions. Uses necessary technical skill sets and tools for problem management, service request resolution and projects. Analyzes and resolves business and technical issues as it relates to the Club's infrastructure. Key resource in the execution and/or coordination of service requests and infrastructure related projects. Transfers knowledge and skills to other team members and to members of other teams (i.e., Help Desk, Network Team, Telecom Team) towards a goal of prevention and improved problem-solving methods. Continually reviews and develops processes. Is expected to continue to grow and foster expertise in integrating business and technology solutions.Description and Responsibilities of Position:

  • Fulfill requests for new hardware: computers, monitors, printers, and peripherals.
  • Resolve technical issues with computer hardware, operating system, profiles, software configurations, printers, monitors, and peripherals.
  • Install or reinstall software as required.
  • Work on tickets in the service request queue and provide timely status updates.
  • Participate in established procedures and policies for tracking hardware inventory and software licenses.
  • Perform a monthly inventory update.
  • Interface with recycling vendor on the disposal of outdated and broken equipment.
  • Create and update documentation.
  • Participate in biweekly team and project meetings.
  • Escalate issues to appropriate departments and upper management as appropriate.
  • Demonstrate independent thinking, problem solving, and decision-making techniques to ensure operational viability of workstations.
  • Implement appropriate changes and updates as required for business units or changes in business practices.
  • Interface with Club employees and vendors.
  • Perform duties and responsibilities as assigned or required.Qualifications:
    • Good written, verbal, and interpersonal communication skills.
    • Ability to work effectively in a team as well as independently.
    • Computer-related coursework or certifications post-high school.
    • 1+ years of experience work with computers, support, or equivalent work experience.
    • Knowledgeable in MS Windows, MS Office, and other applications.
    • Self-driven - Eagerness and willingness to learn new and exciting technologies.
    • Valid state vehicle operator's license. Ability to travel to various branch offices including occasional overnight stays.#LI-LD1Benefits:
      • Extraordinary medical/dental/vision/life benefits
      • 401(k) Savings plan with company matchAAA East Central is part of the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states and 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition and long-standing reputation since 1902, we encourage you to learn more about our legendary service.Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."AAA is an Equal Opportunity Employer

Keywords: AAA East Central, Cleveland , Technical Associate Specialist EC - Deskside, IT / Software / Systems , Independence, Ohio

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