Remote Mortgage Technology Product Manager, Senior
Company: First American Financial Corporation
Location: Cleveland
Posted on: May 15, 2022
Job Description:
Company SummaryJoin a team that puts its People First! First
American Docutech offers a wide range of document technology
solutions for mortgage, home equity and consumer lending, including
document generation, eDelivery, eSign and print fulfillment. Our
efficient solutions enable lending professionals to produce
accurate and compliant loan packages in all 50 states. Since 1889,
First American (NYSE: FAF) has held an unwavering belief in its
people. They are passionate about what they do, and we are equally
passionate about fostering an environment where all feel welcome,
supported, and empowered to be innovative and reach their full
potential. Our inclusive, people-first culture has earned our
company numerous accolades, including being named to the Fortune
100 Best Companies to Work For - list for six consecutive years. We
have also earned awards as a best place to work for women,
diversity and LGBTQ+ employees, and have been included on more than
50 regional best places to work lists. First American will always
strive to be a great place to work, for all. For more information,
please visit www.careers.firstam.com.Job SummaryProduct Management
defines, promotes, and communicates the strategic roadmap for
current and future products. Work closely with internal and
external stakeholders to gather insights, understand current
business process, challenges, and opportunities. Identify potential
products and emerging markets; conduct market research; generate
product requirements; determine specifications; create product
roadmap; conduct competitive assessments and product positioning;
and craft marketing strategies/campaigns for new product
introduction/launch. Act as primary contact and product evangelist
to build awareness, understanding, and user acceptance. Works with
customers to develop and prioritize high level product requirements
and ensure customer satisfaction and goals are met. Work closely
with technology, sales, and other cross functional teams to
determine plans for product implementation, upgrades, and
deployments. Participate in creating and driving product
positioning and customer messaging.Essential Functions
- Drive the vision and delivery of innovative new products to
keep the business relevant and competitive
- Develop, define, maintain, and communicate the product strategy
and roadmap
- Translate product strategy into detailed requirements
- Determine and conduct market research to identify user need for
new products
- Prioritize product opportunities using criteria and
requirements defined during research
- Define high level customer requirements for the entire customer
experience including product features and functions, target
markets, and pricing
- Understands customer needs, pain points, and opportunities and
reflecting by developing impactful positioning and customer
messaging. Specifies research needed to obtain market
information
- Develop metrics to assess the success of products and features
and determine necessary enhancements
- Lead and participate in planning meetings and provide advice
and guidance on direction of products
- Collaborate with customers, team members, and outside
influencers to ensure a solid and well-rounded understanding of
products and developing needs
- Execute the product roadmap by providing direction to the
product development team for product evolution and priorities,
ensuring that the experience gained from external market
activities, usage analysis, competitive response, and market
research is reflected in future product releases
- Assess market competition by cultivating knowledge of
competitor products to identify product gaps, assess and address
competitive threats, and gain a competitive edgeKnowledge and
Skills/Technology Used
- Expert level understanding on Agile delivery via Scrum and
Kanban
- Proven experience creating and publishing product
collaterals
- In depth experience in product development, requirements and
risk analysis, pricing, planning, competitive analysis
- Successful track record designing, developing, and executing
complex projects
- Strong leadership presence with excellent communication skills
and the ability to interact with stakeholders and all levels of
management
- Knowledge of consumer marketing analytics
- Strong interpersonal skills with keen ability to explain
complex concepts across the organization and to large
audiences
- Sound decision making, creativity, and problem-solving
skills
- Ability to build relationships and ensure cooperation across
First American product companies
- Collaboratively engages with leaders at all levels to create,
identify, and implement solutions to further effectiveness of the
businessEducation and Certification Requirement
- Bachelor's degree or equivalent combination of education and
experience
- 7+ years' directly related experience in product or services
development
- SCM or SCPO Certification required
- LeSS or SAFe Certification highly preferred
- Mortgage Technology experience preferred but not
required#techreferral#LI-NM1#DTECHITFirst American invests in its
employees' development and well-being, empowers them to provide
superior customer service and encourages them to serve the
communities where they live and work. First American is committed
to diversity and inclusion. We are an equal opportunity
employer.Based on eligibility, First American offers a
comprehensive benefits package including medical, dental, vision,
401k, PTO/paid sick leave and other great benefits like an employee
stock purchase plan.
Keywords: First American Financial Corporation, Cleveland , Remote Mortgage Technology Product Manager, Senior, IT / Software / Systems , Cleveland, Ohio
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