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Field Network/Technical Consultant R/S (CCNP Required)

Company: Philips
Location: Cleveland
Posted on: May 6, 2021

Job Description:

null **If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.** **In this role, you have the opportunity to** WOW our customers by using your strong technical skills in providing the best in class customer service! As part of the Service engineering organization you will contribute to providing the right data, context, and approach which will change the way we do business and make a difference for our customers **You are responsible for (but not limited to)** The Technical Consultant provides pre and post-sale technical support of Philips patient monitoring solutions in their specialized assigned domain (server, wireless, security or routing and switching) through consultation, configuration, implementation, troubleshooting, and maintenance. They will make up the local technical service teams to implement patient monitoring solutions and engage customer IT specialist to complete configurations, enhancements, and knowledge transfer to the associated customer specialist. Responsibilities include providing professional level server, wireless, security, and routing and switching consultation to customer's pre and post-sale. Apply industry standard practices and Philips standard implementation to all customers who choose Philips solutions. Delivery of consultative services within the assigned domain of the resource and the ability to act as the subject matter expert when required by a customer during the appropriate point of an implementation or troubleshooting event. Effectively collaborate with sales and service partners as well as collaborate with customers for integration into their IT environment. The Technical Consultant will not have direct reports. They will report into the District Solution Manager under the Director of Customer Services and will be regionalized to work specifically within the service region and occasionally in the wider zone structure. They will primarily interact with customers, sales, project managers, and NE's. The Technical Consultant will be integrated into their assigned implementation teams and serve as support for the sales team for highly technical IT engagements in the pre-sales space. They will complete implementations, troubleshoot systems, and deliver consultative IT services. In addition, they will act as a point of escalation and support for the local team in their area of specialization. **Key Areas of Responsibilities** + Consult with healthcare institutions to ensure successful integration of solutions into the customer IT environment. + Act as subject matter expert for complex IT concepts within the specialization for the local implementation teams to ensure complete solution delivery + Collaborate across functions to achieve overall business objectives + Deploys and/or integrates software solutions within the purview of the associated domain for complex IT solutions which carry proprietary real-time life critical data and are required to reliably output to hospital IT environments + Educates customers to maintain their systems + Leverages insights to drive service innovation leads that align with customer needs + Resolves technical issues and offer proactive technical support + Documents solutions to ensure support teams and other consultants can participate in support and onward development + Contributes to the collective learning of Philips, seeking to share knowledge globally; assesses and shares repeatable processes that can be leveraged across multiple projects + Practices strong configuration management and version control + Is a key member of the implementation project and/or support team; fosters collaboration through sharing experiences, information, perspectives, skills and expertise + Drives continuous improvements of our implementation methodology and service offerings based on customer feedback * This position includes up to 50% travel throughout the territory which is primarily Central and Northern OH. Will travel to South OH and Kentucky as needed. **You are part of** The Philips Connected Care - Hospital Patient Monitoring (HPM) business. This division of Philips specializes in the installation and service of patient monitoring devices, networks, and telemetry systems to avoid and reduce complications and improve the care delivery process across the entire hospital. As hospital environments become more integrated, the service organization is looking to expand its ability to install and service complex networks, as well as consult with customers on high-end integrations. **To succeed in this role, you should have the following skills and experience** + Associates degree preferred + 3 years' combination of customer service and technical experience, preferably within Healthcare + Cisco certifications at the professional level with a preference for CCNP-x and Microsoft certifications + Technical skills including servers, wireless, security, or routing and switching. + The ability to translate customer specifications and existing infrastructure working patient monitoring solutions. + Understanding of industry standard server, wireless, security, or routing and switching knowledge. Knowledge of Philips solutions preferred. + Ability to collaborate with customer's subject matter experts and internal teams to understand customer needs and proposing IT solution requirements. + Ability to translate technical information into usable working knowledge across all levels, up to CXO. + Strong communication, problem solving, attention to detail, process management, documentation, and teamwork skills. **In return, we offer you** You will benefit from the team's growing breadth and depth of healthcare products and services portfolio, and you will be challenged to drive our best-in-class reputation through top customer experience ratings. In a "One Team" culture, you'll have the support of an intrinsically linked group of multi-disciplinary experts who are driven by a common mission of making the world healthier and more sustainable. **Why should you join Philips?** Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video. To find out more about what it's like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions. **Call to Action / Contact** Find out more info about Philips at www.philips.com/na/careers. _It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth,_ _age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws._ _As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance._ _Equal Employment and Opportunity Employer/Disabled/Veteran_ \#LI-PH1 \#LI-Remote \#IndeedCS

Keywords: Philips, Cleveland , Field Network/Technical Consultant R/S (CCNP Required), IT / Software / Systems , Cleveland, Ohio

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