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Helpdesk Computer Technician

Company: Global Channel Management
Location: Cleveland
Posted on: January 17, 2020

Job Description:

Helpdesk Computer Technician needs experience and training in troubleshooting and providing help desk support Helpdesk Computer Technician requires: Bachelors degree Knowledge of call tracking applications Knowledge and experience of customer service practices Advanced skills in Microsoft Office Pluses: Familiar with SCORM software Familiar with general web-based technologies especially IE, JAVA, Flash Familiar with SumTotal Systems LMS Helpdesk Computer Technician duties: Respond to requests for assistance via phone and electronically Diagnose and resolve issues Research questions using available information resources Advise user on appropriate action Follow standard help desk procedures Log all help desk interactions

Keywords: Global Channel Management, Cleveland , Helpdesk Computer Technician, IT / Software / Systems , Cleveland, Ohio

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