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Remote Customer Support Rep (Bilingual $19.00/hr)

Company: OpenTable
Location: Cleveland
Posted on: January 16, 2022

Job Description:

OpenTable, part of -Booking Holdings Inc. (NASDAQ: BKNG), is the world's leading provider of online restaurant reservations, seating more than 26 million diners per month via online reservations across more than 47,000 restaurants. The OpenTable network connects restaurants and diners, helping diners discover and book the perfect table and helping restaurants deliver personalized hospitality to keep guests coming back. The OpenTable service enables diners to see which restaurants have available tables, select a restaurant based on verified diner reviews, menus, and other useful information, and easily book a reservation. In addition to the company's website and mobile apps, OpenTable powers online reservations for nearly 600 partners, including many of the Internet's most popular global and local brands. For restaurants, the OpenTable hospitality solutions enable them to run their reservation book, streamline their operations, and improve their service levels. Since its inception in 1998, OpenTable has seated over 1.7 billion diners around the world. OpenTable is headquartered in San Francisco and has bookable restaurants in more than 20 countries, including Australia, Canada, Germany, Ireland, Japan, Mexico, the Netherlands, Spain, United Kingdom and the United States. Restaurants are available for reservations in Dutch, English, French, German, Italian, Japanese, and Spanish languages.

OpenTable -is growing quickly so come join us and participate in the excitement! The most important thing you can bring to this role is a real passion for helping people. While there is some technical nature to the role, if you have a knack for connecting to people and an aptitude for logical thinking, we can teach you the rest. If you come with some computer networking or technical knowledge, even better.

The goal is not to get the customer off the phone as fast as possible (unless that's what the customer wants). We expect you to go out of your way to not only fix the problem, but have the customer finish the conversation with a smile and with restored faith in OpenTable. Supporting both restaurants and diners so there is no script that can accomplish this - our customer base is diverse so you'll need to be able to adapt to their various styles accordingly. You will become our best marketing tool, and will help foster a prosperous relationship with both customers!

This position is a remote position, but applicants must live in one of these 35 states: AZ, CA, CO, CT, DC, FL, GA, HI, IL, IN, KS, KY, LA, ME, MD, MA, MI, MN, MO, MT, NE, NV, NH, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA or WA.

Answer customer and employee calls, emails, community posts (and any future form of contact we may come up with)
Provide outstanding service
Know your limitations and when you should ask for assistance
Own the resolution to the problem; don't leave the customer hanging
Accurately and efficiently log all contacts in our CRM (Salesforce)

Excellent social skills, with a bias towards customer service
Strong communication skills: active listening, writing/typing, informal communication
Speaking, Reading and Writing in English is required
Restaurant/ Hospitality experience (or even just being a "foodie") preferred
1+ years' experience providing customer support, by phone, email, preferably in a software support environment
Experience using current Microsoft Windows operating systems
Knowledge of iOS and Apple Hardware
Experience with the use of support desk tools like Salesforce, Communities, live chat

This is a full-time non-exempt position. The expected hourly rate for this role is $17.00/hr, $19.00/hr for Bilingual candidates (Spanish, Quebec French, and German). This position is eligible for additional benefits including health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave and benefits.

Shifts will begin no earlier than 6:00 AM and end no later than 8:00PM, 7 days a week and best of all, our schedules are set (no weekly changes). During peak times/seasons, we may request that you work some overtime, but we'll always plan to accommodate schedules as best we can. If a regularly scheduled working day falls on a holiday, you may also be required to work, at an increased hourly rate.

This position is a remote position, but applicants must live in one of these 35 states: AZ, CA, CO, CT, DC, FL, GA, HI, IL, IN, KS, KY, LA, ME, MD, MA, MI, MN, MO, MT, NE, NV, NH, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA or WA.

If you're passionate about joining the OpenTable team and believe this is the role for you, please apply.
OpenTable is proud to be an Equal Employment Opportunity and Affirmative Action Employer M/F/D/V.

Keywords: OpenTable, Cleveland , Remote Customer Support Rep (Bilingual $19.00/hr), Human Resources , Cleveland, Ohio

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