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Associate Payroll Product Support Specialist

Company: Heartland Payment Systems
Location: Cleveland
Posted on: March 28, 2020

Job Description:

Job Details Company Overview Summary:Want to join one of the nation's best employers? Interested in providing small and medium sized businesses with solutions that make them grow? Do you like serving customers and care about people? Then maybe Heartland is for you: We're looking for team members who are excited by our mantra - Entrepreneurs Respectfully Serving Entrepreneurs, and who want to work in a culture built on care, focus and quality. We need customer-focused, can-do, team-oriented folks who are ok having fun. The Associate Payroll Product Support Specialist will be working within the benefits team, providing set-up and support for clients who have purchased Heartland's benefit solutions. Job Details: What will you be doing? - Directly responsible for benefit product set-up; including file syncing with our vendor, ongoing support, client training, and troubleshooting the product - Provide direction to Heartland Team to assist with payroll input issues - Provide direction to Heartland Team with respect to complex payroll issues and problem resolution - Stay abreast of Heartland Ancillary enhancements - Assist payroll specialists as needed with troubleshooting and education regarding the Heartland benefit offerings - Provide, upon request, group training on selected topics - Utilize ticketing system to respond to Heartland staff operational questions - Test and approve new functionality in Heartland as requested by development What are the requirements? - Excellent interpersonal, mentoring, and team building skills required - Ability to work under time constraints - Ability to multi-task - Detail oriented - Self-motivated with excellent research and troubleshooting skills - Strong organizational and communication skills - Working knowledge of payroll, wage and tax laws and payroll regulations required - Strong presentation skills - High School Diploma/Equivalent required. Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department. Recommended skills Attention To Detail Service Orientation Team Working Team Building Self Motivation Multitasking

Keywords: Heartland Payment Systems, Cleveland , Associate Payroll Product Support Specialist, Human Resources , Cleveland, Ohio

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