Front Desk Agent - Sawmill Creek Resort

Company: Cedar Point
Location: Vermilion
Posted on: February 20, 2026

Job Description:

Overview: $16.00/hour Ages 18 At Cedar Point, work is FUN! Working as a Front Desk Agent means you will provide exceptional service to all guests staying at Sawmill Creek. You’ll also… - Contribute to an amazing guest experience at Sawmill Creek. - Greet every guest with a positive attitude and smile, assist guests with check-in and check-out, collect payments, sell tickets to Cedar Point and various other add-ons, answer questions in person and over the phone. - Learn and utilize the hotel Property Management System. Some of our amazing perks and benefits: - Paid training and FREE uniforms! - FREE Admission to Cedar Point and our other properties! - FREE tickets and discounts to local attractions! - FREE tickets for family and friends! - 20% discounts on food and merchandise! - Employee-only ride nights, game nights, and FREE FOOD events! Responsibilities: - Ability to maintain guest information, including credit card information, in a secure and confidential manner. - Ability to check guests into and out of the hotel, sell tickets, and answer guest questions. - Ability to solve guest related concerns in a positive and professional manner. Maintain open communication with other shifts and the Front Office Manager. - Provide guest service according to Cedar Fair standards when serving the guest or working with subordinates. - Maintain cleanliness and safety in assigned work area and perform all duties in compliance with Cedar Fair Safety Guidelines. - Meet Cedar Fair's attendance requirements. Other duties may be assigned. Qualifications: - Charismatic attitude - Ability to learn and use the hotel Property Management System (Opera) - Ability to work days, nights, weekends, and holidays to meet business needs - Ability to stand for long periods of time - Ability to pass a mandatory (or random) drug test, per Comany Policy, unless prohibited by state or provincial law - Ability to pass a background check, if 18 years of age or older

Keywords: Cedar Point, Cleveland , Front Desk Agent - Sawmill Creek Resort, Hospitality & Tourism , Vermilion, Ohio