Customer Service Representative

Company: Robert Half Office Team
Location: Medina
Posted on: May 28, 2023

Job Description:

Description This Customer Service Representative position via Robert Half might be for you, if you like the idea of working in a dynamic, rapidly-changing call center. If you love building solid customer relationships, and are articulate and highly-skilled, this Customer Service Representative position might be for you. This short-term contract / temporary to hire Customer Service Representative position in Medina, Ohio could be perfect for you!
Your responsibilities in this role

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  Organize and route incoming telephone calls
  
  
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  Contribute accurate, friendly customer service in a timely fashion
  
  
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  Retrieve and oversee the sending of written business communications
  
  
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  May support business development and client referral goals by actively cross-selling and referring customers Requirements - Supportive, positive attitude with a professional demeanour applied to all tasks
  
  
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  Strong customer service and office administrative skills
  
  
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  Comprehensive knowledge of customer service
  
  
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  Key account management experience
  
  
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  Resolve Customer Complaints experience
  
  
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  Well-founded grasp of Microsoft Office
  
  
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  Strong familiarity with Email Correspondence
  
  
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  Foundational knowledge in order entry
  
  
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  Proven knowledge of Customer communication
  
  
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  Strong computer skills including customer database systems
  
  
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  Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
  
  
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  Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers
  
  
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  2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred
  
  
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  Demonstrated experience performing extensive research to resolve complex customer inquiries
  
  
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  Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement
  
  
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  Strong communication and interpersonal skills (verbal, written, and listening)
  
  
  If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!
  Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
  Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
  All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
  - 2023 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/terms-of-use) .

Keywords: Robert Half Office Team, Cleveland , Customer Service Representative, Hospitality & Tourism , Medina, Ohio