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Customer Service Representative

Company: Devcare Solutions
Location: Cleveland
Posted on: November 26, 2022

Job Description:

--- Respond to customer queries in a timely and accurate way, via phone, email or chat

--- Identify customer needs and help customers use specific features

--- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

--- Update our internal databases with information about technical issues and useful discussions with customers

--- Share feature requests and effective workarounds with team members

--- Inform customers about new features and functionalities

--- Follow up with customers to ensure their technical issues are resolved

--- Assist in training junior Customer Support Representatives

--- Build sustainable relationships and trust with customer accounts through open and interactive communication

--- Provide accurate, valid and complete information by using the right methods/tools

Job Type: Contract

Salary: $21.00 per hour

Schedule:
* 8 hour shift

Ability to commute/relocate:
* Cleveland, OH 44128: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

*Speak with the employer*
+91 7179858347%58047475%

Keywords: Devcare Solutions, Cleveland , Customer Service Representative, Hospitality & Tourism , Cleveland, Ohio

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