Customer Service Specialist - Accounting Team

Company: Compass Health Brands
Location: Cleveland
Posted on: May 16, 2022

Job Description:

Job DescriptionCompass Health Brands is a market and brand leader in consumer medical products for over 20 years with one goal in mind to provide innovative, high-quality products through our valued customers that enable consumers to live healthier, more comfortable, and independent lives.It's an exciting time to be part of Compass Health Brands. We are a perfect-sized company for the ambitious person; we are large enough to do some incredible things but small enough to recognize individual performance.We seek employees who embrace challenges and thrive in a fast-paced environment that's focused on continuous improvement and service. This is a workplace where each individual plays a role in building something meaningful while growing and learning from each other.We are currently recruiting for an Customer Service Specialist - Accounting Teamin our Middleburg Heights office!Basic FunctionCompass Health Brands is seeking an Customer Service Specialist - Accounting Team. This is an integral position that will help shape the customer experience. You will be responsible for supporting the company's growth and service excellence through outstanding customer service while promoting timely payment.Job Description:

• Provide excellent and timely customer service to all customer accounts receivable inquiries, as well as internal inquiries from sales and customer service teams.
• Maintain regular communication via phone and email with customers to resolve Accounts Receivable issues, provide education on what is outstanding, and work with customers by providing various payment options to retrieve past due receivables.
• Liaise with sales, customer service, and accounting teams to ensure accurate and timely processing of invoices, invoice adjustments, and credit holds.
• Generate and issue invoices and statements for customers.
• Process credit card and ACH payments.
• Review the status of delinquent accounts with the manager on a weekly basis.
• Complete special projects and other responsibilities as assigned.Education & Experience Requirements:
  • Bachelor's Degree a plus.
  • Business to Business collections experience.
  • Detail-oriented, ability to work with high accuracy and manage time efficiently.
  • Must have strong and clear communication skills both on and off the phone with an ability to use positive language and listen attentively while delivering a positive customer experience.
  • Ability to multi-task
  • PC proficiency using Microsoft Word, Excel, Outlook, data entry, and the internet.
  • Experience working ERP systems.Compass Health Brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances

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