Customer Service Representative
Posted on: November 23, 2021
The health and well-being of our employees are important to us
therefore, we are following the CDC guidelines and have
addedprotective measures including social distancing in our
Are you looking for something more than a job? At DialAmerica, we
want to make sure that work is more than just a four-letter word.
We want you to be part of something that you enjoy in a supportive
environment focused on your success.
At DialAmerica we look for individuals with maturity, diversity and
experience. Our Agents come to us with a foundation of life
experiences and knowledge that may include work-related activities,
family responsibilities as well as academic achievement. Those
experiences and knowledge are valued assets that we recognize and
respect. Our Agents are treated as equals in experience, knowledge
and are encouraged to actively participate from the beginning.
As a Customer Service Representative, you will provide excellent
customer service and support to our clients customers. You will
also ensure a unique memorable customer service experience
answering questions and resolving inquiries with the utmost
compassion, care, sensitivity and accuracy. While working at
DialAmerica, you'll be able to refine the skills you already have
and add some new ones that you can apply to your future growth with
us and any career you may pursue in the future.
Communication and presentation
Listening, critical thinking and problem solving
Adaptability and team building
Goal setting and time management
Confidence and relevant work experience
If this sounds like the opportunity you've been looking for and if
you meet our qualifications, we invite you to bring your skills and
expertise to our team.
Specific duties for this role include:
Answering customer requests or inquiries concerning services,
products, billing, etc.
Delivering superior service identifying and resolving customer;
issues using problem-solving skills
Building a positive rapport across a variety of personality
Continually maintaining a working knowledge of our clients'
products, services and promotions
Putting the customer first and remaining polite and professional at
Documenting all customer information, communications and sales in a
Heres just some of what we have to offer:
Competitive compensation - base salary + incentives
Flexible pay: Direct deposit withdaily and weekly options
Healthcare coverage and 401K
Paid on-the-job training
Supportive and motivating staff to help you succeed
Rapid opportunities for advancement
Professional and upbeat office setting
Requirements for this CSR role include the below:
Willingness to learn and a passion for helping people
Strong attention to detail, dependability, and follow through
Working knowledge of Windows-based software
Flexibility to adapt to changes in a growing organization
Self-motivated, positive attitude, and a love for hard work
Experience working in a Customer Service related field or call
center environment, a plus
Background and/or drug test may be required
Come for a job, INVENT your career!
ABOUT DIALAMERICA: Founded in 1957 and headquartered in Mahwah, NJ
we are one of the nation's largest privately owned dedicated
domestic call center companies with 1
Keywords: CareerLink, Cleveland , Customer Service Representative, Hospitality & Tourism , Westlake, Ohio
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