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Restaurant PM Server - Marriot Discounts Offered & Free Parking

Company: Westin Cleveland Downtown
Location: Cleveland
Posted on: November 22, 2021

Job Description:

Why us?

Do you enjoy a fast paced role in a dynamic environment? Do you like to multi-task and stay busy as part of our daily tasks? Do you enjoy meeting new people and representing the awesome city of Cleveland? Are you passionate about food and the way it's served?

At Sage Restaurant Group, we look for talented people who have genuine passion for service. Our Core Values involve people and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a restaurant and hotel that people want to come to not through.

Located in the heart of downtown Cleveland, our property is located near major mass transit and highway routes and walking distances from all downtown sporting and entertainment venues. This position includes outstanding employee discounts at Marriott hotels globally.

We dare to do differently. We strive to go beyond ordinary. Our team doesn't fit the mold - We break it! Do you?

Job Overview

Under general supervision, provides prompt and courteous food service to restaurant customers.


-Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests.
-Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
-Completes all restocking and cleaning duties by performing opening and closing sidework as instructed.
-Memorizes menu items, recipes and daily specials in order to answer questions and make recommendation to customers.
-Maintains cleanliness standards in restaurant, waitstation and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.
-Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.
-Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company.
-Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility.
-Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service.
-Presents a clean and professional appearance at all times.
-Maintains a friendly, cheerful and courteous demeanor at all times.
-Performs other duties as assigned, requested or deemed necessary by management.

Keywords: Westin Cleveland Downtown, Cleveland , Restaurant PM Server - Marriot Discounts Offered & Free Parking, Hospitality & Tourism , Cleveland, Ohio

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