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Hotel Front Desk Clerk PM Shift

Company: Fairfield Inn & Suites Streetsboro
Location: Streetsboro
Posted on: November 22, 2021

Job Description:

The Fairfield Inn & Suites is looking for Full-Time / Part-Time evening front desk associates.shift 3:00pm - 11:00pmGeneral Summary:Responsible for providing superior service to guests, in accordance with the rules, regulations, policies, and procedures set forth by the company.Principal Duties and Responsibilities:Identify the needs of each guest and provide relevant information regarding hotel policies, services and amenities.Responsible for registering all guests, obtaining pertinent information, and ensuring proper credit is established.Respond to requests from guests for assistance and information about the local area.Routinely enter or change reservation information on the computer system.Post charges and payments to guest accounts, as needed.Make necessary corrections to guest accounts.Communicate with the housekeeping department about room status/availability.Deliver requested items to guests, as needed, including incoming faxes, mail etc.Listen and respond promptly to guest inquiries and/or complaints in an appropriate manner.Clean and maintain the front desk area.Maintain daily logs (including communication).Each shift, balance cash drawers, credit card receipts, direct bills and all other incoming payments.Perform additional assignments as required.Relationships: Reports to Assistant General Manager. Works closely with guests and the managerial staff.Job Types: Full-Time / Part-TimeJob Types: Full-time, Part-timePay: From $13.00 per hourBenefits:Employee discountSchedule:8 hour shiftHolidaysWeekend availabilityCOVID-19 considerations:All associates are required to wear face masks.Education:High school or equivalent (Preferred)Work Location: One locationby Jobble

Keywords: Fairfield Inn & Suites Streetsboro, Cleveland , Hotel Front Desk Clerk PM Shift, Hospitality & Tourism , Streetsboro, Ohio

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